Favour Brown

Results-driven Account Manager with over 9 years of experience in account management, customer relationship management (CRM), sales support, and client retention across retail and telecommunications environments. Skilled in managing key accounts, improving customer satisfaction, resolving escalations, and supporting business growth. Strong background in International Relations and Diplomacy with excellent communication, negotiation, and problem-solving skills.

Account Manager / Customer Relations Officer at Phonehubb Mobile Technology Limited (2023-01 – Present)

• Managed end-to-end customer account relationships and ensured client satisfaction and retention.
• Handled customer inquiries, complaints, and escalations in a timely and professional manner.
• Supported sales growth by identifying customer needs and recommending suitable products.
• Maintained accurate customer records and updated CRM systems regularly.
• Collaborated with internal teams to improve service delivery and customer experience.

Sales & Account Support Representative at BaFashion (2019-01 – 2023-12)

• Managed customer accounts and provided after-sales support to ensure client retention.
• Resolved customer complaints and ensured timely issue resolution.
• Assisted in processing orders, product inquiries, and service requests.
• Built strong customer relationships that improved repeat business.
• Supported daily sales operations and administrative tasks.

Sales Assistant / Customer Service Representative at Trendy Communications (2017-01 – 2019-12)

• Provided customer support during sales transactions and product selection.
• Maintained high standards of customer service and store presentation.
• Assisted with inventory management and stock updates.
• Developed strong interpersonal and communication skills.

Bachelor of Science in International Relations and Diplomacy – ESAE University (2017-12)