Favour James

To leverage my diverse skill set, passion for excellence, and dedication to professional growth in a dynamic and rewarding work environment. I am committed to making impactful contributions by fostering collaboration within teams, streamlining operations, and implementing innovative solutions that promote organizational success. With strong analytical ability, effective communication, and adaptability to evolving business landscapes, I strive to exceed role expectations while driving sustainable growth and continuous improvement.

Teacher at Bright Future Academy (NYSC) (2025-01 – Present)

• Planned, prepared, and delivered well-structured lessons in line with the approved school curriculum and learning objectives.
• Demonstrated leadership in the classroom by effectively managing student behavior and maintaining a disciplined, productive learning environment.
• Guided students through structured academic activities, ensuring clarity of instruction and active participation during lessons.

I.T Support Associate at B&G Enterprise (2025-01 – Present)

• Provided first-level technical support to staff by diagnosing and resolving basic computer hardware and software issues.
• Assisted with the installation, setup, and configuration of computers, printers, and office software applications.
• Performed routine system checks, updates, and basic maintenance to ensure smooth and efficient IT operations.

Cashier at Wide Choice Supermarket (2023-01 – 2024-12)

• Delivered courteous and professional customer service, ensuring a positive shopping experience for all customers.
• Accurately processed cash, POS, and electronic transactions while maintaining zero discrepancies.
• Balanced cash drawers and maintained accurate daily sales and transaction records.
• Assisted customers with product inquiries, pricing, and promotions to support informed purchasing decisions.
• Maintained high transaction accuracy and customer satisfaction throughout the period of employment.

Customer Care Representative at DSTV Nigeria (2022-01 – 2023-12)

• Responded to customer inquiries, complaints, and service requests via in-person interactions and calls, ensuring polite, clear, and professional communication.
• Investigated customer issues related to subscriptions, signal problems, and billing, providing timely and effective resolutions.
• Maintained accurate customer records by documenting transactions, complaints, feedback, and service actions taken.

HND in Mass Communication – Akwa Ibom State Polytechnic, Ikot Osurua (2020-01 – 2022-12)

OND in Mass Communication – Akwa Ibom State Polytechnic, Ikot Osurua (2017-01 – 2019-12)

Senior Secondary Certificate Examination – Ogbogoro Community Secondary School (2011-01 – 2016-12)