Favour Ogunyankinu

Customer-focused and highly organized Receptionist and Customer Service Professional with experience in front desk operations, customer relations, cash handling, reservation management, and administrative support. Skilled at welcoming guests, managing inquiries, scheduling appointments, handling phone calls, maintaining records, and delivering exceptional customer experiences. Strong communication, multitasking, and problem-solving abilities with proficiency in Microsoft Office Suite.

Passionate about creating a welcoming environment and ensuring smooth day to day operations.

Hostess - Malibu by Aristo - Lagos

(2025-01)

• Welcomed and attended to guests in a professional and friendly manner.
• Managed reservations, bookings, and seating arrangements to ensure efficient customer flow.
• Responded to customer inquiries and resolved concerns promptly.
• Coordinated with team members to deliver excellent customer experiences.
• Maintained a clean, organized, and welcoming reception area.
• Assisted with customer information management and daily administrative tasks.

Cashier - Ayomidayo Global Ventures

(2024-03 - 2025-01)

• Processed daily cash, card, and electronic transactions accurately.
• Balanced cash drawers and prepared end-of-day financial reports.
• Assisted customers with inquiries and payment-related issues.
• Maintained transaction records and ensured accuracy in financial documentation.
• Demonstrated excellent customer service while handling high transaction volumes.

Sales Representative - MBE Bookshop - Akure

(2021-06 - 2022-09)

• Assisted customers in selecting products based on their needs.
• Managed sales transactions and maintained accurate inventory records.
• Promoted products and contributed to increased customer satisfaction.
• Developed strong communication and relationship-building skills through daily customer interactions.

Farm Assistant - Ministry of Agriculture - Akure

• Supported agricultural operations including cultivation, harvesting, and maintenance activities.
• Worked effectively within teams to meet operational objectives.
• Maintained records of assigned activities and completed tasks efficiently.

National Diploma - Federal Polytechnic Ile-Oluji (2023)