Favour Ohwoyovwe

Motivated Public Relations and Advertising undergraduate with over two years of experience in customer service and business operations. Progressed from Desk Attendant to Manager at Sapphire Communication, supervising seven staff members, handling customer complaints, managing staff payments and supporting daily operations. Also have two years of entrepreneurial experience managing OJ SURPRISES, with practical experience in customer relations, sales, WhatsApp marketing, vendor coordination and order management.

Seeking a customer service, administrative, sales or communications role where I can contribute my experience while developing professionally.

Desk Attendant / Manager - Sapphire Communication

Started as a Desk Attendant and was promoted to Manager based on performance and responsibility.

• Supervised and coordinated a team of 7 staff members and supported daily operations.
• Attended to customers, resolved complaints and maintained positive customer relationships.
• Managed staff salary payments and supported staff scheduling and coordination.
• Monitored stock levels and handled restocking of business supplies.
• Assisted with day-to-day administrative and operational activities.

Founder / Business Manager - OJ SURPRISES

• Manage customer enquiries, bookings, orders and after-sales communication.
• Create and coordinate customised gift and surprise packages according to customer needs and budgets.
• Handle sales, pricing, vendor coordination and delivery arrangements.
• Use WhatsApp marketing to promote products, communicate with customers and generate sales.
• Manage customer relationships and work to ensure satisfactory service and repeat business.

Temporary / Contract Experience - NIN Registration Services

• Assisted customers with NIN registration processes and provided guidance throughout the service.
• Communicated clearly with customers and handled registration-related enquiries.

B.Sc. - Public Relations & Advertising - Delta State University (DELSU) (2028)

Secondary School Education - Galaxy International School (2019)