Contact Center Agent/Resolution Officer at Premium Trust Bank (2025-11 – Present)
- Leverage CRM systems, OBIEE, and internal dashboards to manage cases, analyze trends, and support informed decision-making.
- Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
- Manage high-volume daily customer interactions via phone, email, and live chat, consistently meeting performance targets for resolution time and service quality.
- Resolve customer complaints and service requests through phone, email, and live chat, delivering timely and effective solutions.
- Document case outcomes and maintain accurate records to support reporting, performance analysis, and continuous improvement.
- Adapt quickly to new systems and processes, managing escalations with professionalism and a solutions-focused approach.
Administrative/Allocation Manager at EUC Homes Ltd (2025-01 – 2025-08)
- Oversaw daily office operations to ensure efficiency, structure, and smooth workflow across administrative functions
- Supervised and coordinated administrative staff to ensure effective execution of tasks and alignment with organizational goals
- Facilitated communication between management, staff, and external stakeholders to ensure effective coordination and information flow
- Coordinated meetings, staff schedules, travel arrangements, and office events to support operational effectiveness
- Managed office budgets, monitored expenditures, and coordinated procurement of supplies and equipment
- Maintained accurate records, documentation, and filing systems in compliance with company standards
Social Media Manager/Administrative Assistant at Rushing Tap Studios (2023-12 – 2025-01)
- Developed and implemented social media content strategies to increase brand visibility, engagement, and audience growth
- Managed daily social media accounts, ensuring timely responses to audience interactions and maintaining a consistent brand voice across platforms
- Streamlined content creation and posting processes to improve efficiency while maintaining quality and consistency
- Coordinated administrative and office operations to ensure smooth daily workflow and organizational efficiency
Video Editor at Green Street Media (2022-07 – 2022-08)
- Edited video content for media production projects, ensuring quality, continuity, and timely delivery
- Supported audition coordination and talent scheduling for production activities
Media & Communications Intern at Covenant University (2021-07 – 2021-09)
- Wrote articles for non-governmental organizations and supported content development initiatives
- Developed radio jingles and scripts for broadcast programs
- Served as on-air personnel for Hebron 95.9 FM, delivering structured media content
Media & Editorial / Student Leadership Experience at Glorious Vision University (2019-10 – 2023-08)
- Wrote and produced scripts for stage productions and creative performances
- Served as copy editor and production supervisor for Campus Vision Newspaper (Vol. 3, No. 2)
- Managed official Instagram page for Association of Mass Communication Students (AMCOS), supporting digital engagement and content updates
- Served as Independent Student Electoral Commission (ISEC) official for AMCOS elections (2019 & 2022), ensuring process coordination and fairness
- Contributed to media production activities as part of the university press team
