Administrative officer
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Detail-oriented and innovative Educational Technology graduate from the University of Ilorin with strong experience in office administration, customer support, and instructional resource research. Proven ability to improve customer satisfaction, streamlines operations, and support data-driven decision-making. Skilled in Microsoft Office tools, communication, and problem-solving, with additional training in project management.
Passionate about leveraging technology, data, administrative and organizational skills to drive efficiency and measurable results.
School Administrative Assistant (NYSC) at Right link academy (2025-01 – Present)
Handled inquiries online and onsite, maintaining over 70% response efficiency. Streamlined school administration system increasing efficiency by 20%.
Customer Service Officer at Monnies Beauty Palace (2021-01 – 2023-12)
Increased overall customer satisfaction and repeat purchase rate by 20% through proactive service and personalized product recommendations. Managed inventory tracking and restocking processes, reducing stock shortages by 55%; boosted monthly customer satisfaction ratings by 30% through effective complaint resolution and follow-up engagement. Handled over 40+ weekly customer inquiries via email, maintaining a 95% response efficiency rate.
De-escalated 10+ high tension complaints using active listening.
Bachelor of Science (Ed.) in Educational Technology – University of Ilorin
