Customer Support Specialist - Teleperformance (Starlink) - Lagos State, Nigeria
(2025-03 - 2026-03)
- Delivered global customer support to Starlink users by resolving inquiries across multiple regions, achieving high customer satisfaction scores (CSAT) and consistent service quality
- Documented all customer interactions and technical cases in CRM systems, enabling accurate reporting, trend analysis, and process improvements.
- Ensured compliance with data protection and privacy policies by securely handling sensitive customer information, maintaining 100% adherence to security standards.
- Conducted customer data verification and compliance checks in line with regulatory requirements (including NCC guidelines), reducing account errors and service delays.
- Supported product inquiries, onboarding, and general service assistance, contributing to increased customer adoption and improved user experience.
- Consistently met and exceeded KPIs, including response time, resolution rate, and customer satisfaction benchmarks.
Administrative Assistant/ Educator (NYSC) - Community Secondary School, Mbaukwu - Anambra State, Nigeria
(2024-02 - 2025-01)
- Handled frequent phone and email communications, providing accurate information and maintaining professional interactions with students, parents, and staff.
- Managed and updated detailed records using structured documentation systems, ensuring accuracy, organization, and easy retrieval of information.
- Delivered clear and effective communication in both one-on-one and group settings, improving understanding and engagement among students and staff.
- Implemented structured workflows and communicated clearly with students and staff, improving operational efficiency and engagement.
Administrative Assistant - Born To Win Group of Schools - Ekiti State, Nigeria
(2023-09 - 2024-02)
- Managed and updated structured records with a strong focus on data accuracy, completeness, and confidentiality, supporting reliable information tracking.
- Prepared, organized, and maintained documentation and records, demonstrating attention to detail and consistency in data handling.
- Handled inquiries from students and parents via in-person and phone communication, providing clear information on procedures, requirements, and next steps.
- Supported registration processes by guiding individuals through required steps, improving efficiency and reducing errors.
