Femi Bada

Customer-focused and energetic with over 2 years of experience delivering world-class customer support service via email, and CRM platforms. Passionate about improving customer experience with adept handling of high-volume inquiries with professionalism, solution-driven attitude. Skilled in Google Workspace, CRM tools and strong intuition for research, marketing and sales, client facing and customer relation, and good communication skills.

Content Developer / Customer Support Specialist at GamePoint Projects (2024-01 – Present)

Brought forth empathy and a constant consideration of the perspective of Nigeria colleagues and business partners.

• Identified recurring customer pain points and suggested process improvements
• Assisted customers via email/chat in a fast-paced environment, meeting strict deadlines
• Communicated effectively to potential customers and adequately convinced them to make purchase of product for sale

Digital Content Strategist / Customer Support Specialist at GreyWolf Empire (2023-01 – 2023-12)

• Adapted content packages as appropriate to audience and channel
• Assisted in executing and evaluating web pages and manage content post on web platforms
• Analyzed web, digital metrics to champion a strong user experience across all digital platforms
• Identified recurring customer pain points and suggested process improvements
• Assisted customers via email/chat in a fast-paced environment, meeting strict deadlines
• Escalated complex issues to relevant teams while ensuring timely follow-ups

Customer support / Sales Representative at DSL Experiential Marketing Agency (2022-01 – 2022-12)

• Organized a market survey with intensive research in the open market to generate strategic plans for sales
• Generated reports to measure results of responses on sales on the field
• Provided email-based support, resolving 50+ daily inquiries with a 95% satisfaction rate
• Promoted product and created awareness to potential customers to generate sales lead with over 50% response
• Influenced, Negotiated and closed sales deals
• Communicated effectively to potential customers and adequately convinced them to make purchase of product for sale

Content Creator / Content Writer at Freelance (2018-01)

• Created engaging, informative content in various niche and with different style
• Conducted thorough research in order to find accurate information on different topic
• Create a well-detailed article, blog post using SEO tools
• Utilized SEO methods to increase site traffic
• Monitored website metrics and develop new ways to reach out to more audience

B.Sc. (Ed) in Human Kinetics and Health Education – UNIVERSITY OF LAGOS (2016-01 – 2016-12)