Folarin Wilson

Junior DevOps Engineer at Probity Global Solutions (2025-11 – Present)

Collaborated with senior engineers to design and automate AWS cloud infrastructure using Infrastructure as Code (IaC), improving deployment efficiency by 30%.
Built and maintained CI/CD pipelines with Jenkins to automate build, test, and release workflows, reducing development-to-production time by 20%.
Monitored system performance and availability using AWS CloudWatch, proactively identifying and resolving issues to sustain 99.9% uptime.
Supported implementation of security protocols and access controls (IAM, encryption) to strengthen data protection and improve system integrity by 25%.
Authored and maintained technical documentation for cloud infrastructure setup and processes, streamlining team onboarding and reducing training time.
Managed version control workflows using Git, enhancing code collaboration, branch management, and release consistency across teams.
Administered Linux-based server environments, ensuring system reliability, performance, and minimal downtime.
Developed automation scripts (Bash/Python) for routine system tasks, increasing operational process efficiency by 15%.
Liaised between IT and development teams to streamline workflows and communication, supporting on-time delivery of key project milestones.

Document Control- Project Lead at MOD (Group) IELTS (2020-11 – 2025-09)

Led quality assurance initiatives across Test Report Form (TRF) operations, conducting comprehensive audits to ensure 100% compliance with regulatory standards and company policies, directly impacting customer satisfaction metrics
Managed end-to-end document control processes for sensitive records, implementing security protocols that maintained confidentiality standards while improving operational efficiency by 20%
Spearheaded process optimization projects that reduced response times and enhanced service delivery workflows, resulting in measurable improvements in customer experience and satisfaction scores
Compiled monthly performance reports with KPIs and actionable insights from customer feedback, presenting findings to senior management to drive continuous improvement initiatives
Identified and mitigated compliance risks through proactive audits of both physical and electronic documentation systems, ensuring zero data breaches
Successfully implemented new TRF operational procedures while maintaining business continuity and meeting all service level agreements (SLAs)
Maintained rigorous quality standards through systematic reviews, achieving 100% accuracy and completeness in all controlled documents

Digital Marketing Project Coordinator at MOD (Group) Education (2018-11 – 2020-09)

Coordinated international education fair digital campaign initiatives, managing project timelines, and cross-functional teams to deliver successful events that reached 500+ prospective students per event
Established and maintained communication channels with diverse international stakeholders including students, parents, and educational partners
Delivered 93% customer satisfaction rate by implementing rapid response protocols (sub-5-minute average response time) and establishing clear escalation procedures for social media inquiries
Led process improvement initiative in collaboration with customer support team, reducing redundant inquiries by 15% through streamlined workflows and improved documentation
Managed content creation projects from initiation to completion, including user-generated content campaigns, infographics, and customer engagement materials
Initiated and executed social media feedback survey project, gathering customer insights that informed strategic service improvements
Coordinated across marketing and support teams to maximize efficiency in handling high-volume customer interactions

Project Manager, Events Coverage (Photography) at 3rie Media (2016-06 – 2017-03)

Managed full project lifecycle for client photography engagements, from requirements gathering and scope definition through execution, post-production, and final deliverable handoff
Partnered with diverse clients to understand project objectives, manage expectations, and deliver customized solutions aligned with stakeholder vision
Optimized use of equipment, technology, and editing tools to deliver high-quality outputs within budget and timeline constraints
Curated comprehensive portfolio showcasing diverse project deliverables, supporting business development and client acquisition efforts
Maintained professional standards and clear communication throughout project phases, ensuring stakeholder satisfaction and positive outcomes

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