Fortune

Dedicated and performance-driven sales professional with hands-on experience in retail sales, customer relationship management, and team supervision. Started as a junior sales staff and earned promotion through consistency, accountability, leadership, and strong customer service delivery. Skilled at supervising teams, increasing product awareness, driving revenue growth, handling customer complaints professionally, and maintaining excellent workplace standards.

Trained in Business Administration with additional knowledge in Project Management (PMP Essentials).

Sales Supervisor at Emo Cosmetics and Perfume (2025-01 – 2026-04)

• Supervised and coordinated daily activities of sales staff to ensure smooth store operations.
• Monitored staff performance and provided guidance that improved customer engagement and sales productivity.
• Resolved customer complaints professionally, maintaining a positive brand reputation and customer loyalty.
• Assisted management in stock monitoring, product display planning, and sales reporting.
• Supported the onboarding and training of new staff members on customer service and sales techniques.
• Maintained discipline, accountability, and teamwork within the sales unit.

Sales Representative at Emo Cosmetics and Perfume (2023-02 – 2024-12)

• Delivered excellent customer service by assisting clients with product selection and recommendations.
• Built strong relationships with customers, leading to repeat business and improved customer satisfaction.
• Consistently met sales targets through active selling, communication, and product knowledge.
• Conducted market observations to identify customer preferences and emerging sales opportunities.
• Worked closely with the marketing team during promotional campaigns and product launches.
• Maintained accurate records of sales transactions and inventory movement.

Business Administration – JOINT PROFESSIONAL TRAINING AND SUPPORT (JPTS) (2023 – 2026)