Francis Esther

Customer-focused Business Management graduate with practical experience in front-line communication, administrative support, client enquiries, scheduling, records management, and office coordination. Confident serving as a first point of contact, handling calls and enquiries professionally, welcoming and directing visitors, maintaining accurate records, and supporting smooth day-to-day operations. Strong communication, organisation, problem-solving, and Microsoft Office skills, with proven ability to remain professional and effective under pressure.

Training & Development Facilitator - School of Management and Innovation - Lagos, Nigeria

(2026-04 - 2026-07)

• Coordinated training schedules, participant communication, and session logistics to ensure a smooth experience for attendees.
• Responded to participant enquiries and provided clear information and support before, during, and after training sessions.
• Prepared professional training materials, presentations, attendance information, and post-session reports.
• Collaborated with facilitators and management to resolve issues quickly and maintain a positive participant experience.

Field Coordinator (NYSC) - Kogi State Secretariat, National Youth Service Corps - Kogi State

(2025-04 - 2026-04)

• Served as a communication link between corps members and the state secretariat, responding to concerns and coordinating information flow.
• Maintained accurate administrative records and supported reporting across multiple local government areas.
• Assisted with planning and execution of statewide programmes while ensuring timely communication with participants.
• Handled enquiries professionally and helped resolve issues promptly and respectfully.

Administrative Supervisor - Bariel Energy - Port Harcourt, Nigeria

(2024-01 - 2025-12)

• Managed day-to-day office administration, scheduling, correspondence, records, and general office support.
• Served as a key point of contact for clients, vendors, partners, and other stakeholders, maintaining professional relationships.
• Prepared reports, memos, meeting minutes, and other administrative documents for management.
• Coordinated procurement and office logistics while following up on requests to ensure timely completion.
• Maintained confidentiality of sensitive company and personnel information.

Secretary - Lectors Association - Lagos, Nigeria

(2023-01 - 2024-12)

• Managed incoming calls, correspondence, and enquiries professionally as the organisation's first point of contact.
• Welcomed and assisted members and visitors, providing accurate information and directing enquiries appropriately.
• Organised schedules and logistics for meetings and events, supporting attendance and punctuality.
• Maintained confidential records, prepared meeting minutes, and tracked follow-up actions.

Founder / Business Owner - Self-Employed Hair Care Business - Lagos, Nigeria

(2022-01)

• Manage daily customer interactions, appointments, enquiries, vendor communication, inventory, and business records.
• Provide consistent customer service that supports repeat business and referrals.
• Handle supplier negotiations, business finances, and administrative tasks independently.
• Use social media and direct communication to engage customers and grow the client base.

BSc - Business Management - Ebonyi State University (2023-01)