Frank Akins

Strategic and performance-driven professional with over a decade of progressive experience in the Telecommunications industry, specializing in operational management, process efficiency, and team leadership. Proven track record at MTN Nigeria managing complex service delivery, high-volume data systems, and cross-functional collaboration. Expert in driving accountability and ensuring meticulous record accuracy to meet organizational KPIs.

Facilitator - Lagos State Law Enforcement Training Institute - Lagos, Nigeria

(2024-08)

• Deliver training on professional conduct and workplace ethics to ensure strict protocol adherence.
• Equip personnel with leadership and accountability tools essential for high-integrity management.

Office Manager - MTN Nigeria Ltd (Pure Silver Communications) - Lagos, Nigeria

(2019-01 - 2019-09)

• Inventory & Account Oversight: Managed account issues and ensured all materials/services were accurately documented.
• Process Enhancement: Implemented systems to significantly improve team efficiency and reporting accuracy.

Team Lead - MTN Nigeria Ltd (Pure Silver Communications) - Lagos, Nigeria

(2015-04 - 2018-12)

• KPI Management: Led a 21-member team to achieve high targets in customer engagement and satisfaction.
• Operational Coaching: Managed onboarding and training aligned with organizational excellence.

Customer Care Representative - MTN Nigeria Ltd (Pure Silver Communications) - Lagos, Nigeria

(2012-01 - 2015-03)

• Retention Strategy: Utilized proactive support to ensure service continuity and prompt problem resolution.
• System Accuracy: Maintained high-volume CRM data and resolved complex discrepancies.

Bachelor of Arts - Linguistics - Delta State University (2009)