Frank Toju

Result-driven Human Resources and Administrative Professional with extensive experience in Human Resources Assistance, Operations Management, Customer Relations, and Office Administration. Skilled in improving business operations through seamless process management, employee relations, project coordination, and excellent service delivery. Experienced across Wellness, Logistics, and Fitness industries, with a strong track record in people management, operational efficiency, client relationship management, and administrative coordination.

Adept at implementing organizational procedures, supporting recruitment and onboarding processes, and ensuring smooth day-to-day operations while maintaining industry best practices. Committed to contributing to organizations focused on growth, profitability, sustainability, and operational excellence through strategic thinking, leadership, and problem-solving abilities.

Member Experience Officer - iFitness Gym

(2024-06)

• Deliver exceptional first-impression experiences as the primary client touchpoint for over 300 walk-in members.
• Handle customer inquiries, payment processing, complaint resolution, and membership upgrades while maintaining high customer satisfaction levels.
• Maintain accurate records of attendance, transactions, and membership activities, generating weekly operational reports for management review.
• Manage end-to-end order tracking systems, coordinate deliveries, and monitor production timelines to ensure timely project completion.
• Oversee daily operational activities involving both internal staff and external projects.
• Collaborate with management on administrative projects and event planning initiatives.
• Conduct onboarding orientation for new members and assist with administrative coordination.

Shift Manager - Earth's Creation Nigeria

(2021-11 - 2023-12)

• Supported HR operations, including recruitment, interview scheduling, onboarding, orientation, staff documentation, training coordination, and exit interviews.
• Assisted management with employee relations matters, conflict resolution, attendance monitoring, and staff welfare coordination.
• Coordinated staff schedules and ensured compliance with workplace policies.
• Organized and supervised company social events and staff forums.
• Trained and mentored junior staff members on operational procedures and workplace conduct.
• Managed supplies, invoices, contracts, and prepared staff shift schedules.

Customer Care Representative - Earth's Creation Nigeria

(2020-02 - 2021-11)

• Interacted with customers through calls, emails, and in-person communication to resolve inquiries and complaints.
• Maintained strong product and service knowledge to provide accurate information and support.
• Supported sales operations and promoted company products effectively.

B.A. - Linguistics Studies - University of Benin (2018)

West African Senior Secondary Certificate Examination - Government College, Surulere (2013)