Sales Executive (Remote) at Tritek Academy (2025-05 – Present)
Conducted cold calls and engaged webinar-generated leads to drive program enrollment and conversions.
- Conducted cold calls and engaged webinar-generated leads to drive program enrollment and conversions.
- Maintained consistent daily follow-ups with prospective clients to nurture relationships and move them through the sales funnel.
- Achieved individual and team sales targets through effective communication and conversion strategies.
- Prepared and submitted daily sales activity reports, and actively participated in stand-up meetings to align with team goals.
- Re-engaged leads from previous webinars, providing tailored program information and addressing inquiries to boost conversion rates.
- Provided support during webinar sessions, ensuring smooth execution and engaging with participants to maximize lead quality.
Sales Executive (Hybrid) at Milsat Technologies (2025-01 – 2025-05)
Increased revenue growth by actively promoting, selling, and upselling Milsat Technologies' products to both existing and prospective customers.
- Increased revenue growth by actively promoting, selling, and upselling Milsat Technologies' products to both existing and prospective customers through cold calls, outbound emails, and lead follow-ups.
- Increased customer satisfaction by resolving concerns, answering inquiries, and addressing potential roadblocks in the sales cycle, ensuring a seamless customer experience.
- Conducted in-depth cost-benefit and needs analyses to understand customer requirements and tailor solutions that maximized value.
- Collaborated with cross-functional teams to optimize sales strategies, providing insights on customer needs, competitive activities, and market opportunities for new product development.
- Stayed ahead of industry trends by pursuing professional development opportunities, enhancing product knowledge, and improving sales techniques.
Sales Specialist (Remote) at VeendHQ (2024-05 – 2024-12)
Promoted and sold/upsold company products to existing and prospective customers through direct contact or telephonic correspondence.
- Promote and sell/upsell company products to existing and prospective customers through direct contact or telephonic correspondence using outbound cold emails, cold calls and lead follow-ups.
- Address customer concerns, questions, and potential roadblocks in the sales cycle to maximize customer satisfaction.
- Conduct cost-benefit and needs analysis of customers to meet their specific requirements.
- Coordinate sales efforts with team members and other departments, providing feedback on customer needs, problems, interests, competitive activities, and potential for new products.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Sales Specialist at uLesson Education Limited (2021-05 – 2024-04)
Managing over 3000+ accounts of prospects and customers with CRM software; boosting sales by selling, upselling and cross-selling uLesson products.
- Managing over 3000+ accounts of prospects and customers with CRM software; boosting sales by selling, upselling and cross-selling uLesson products.
- Conduct cost-benefit and needs analysis of customers to meet their specific requirements.
- Coordinate sales efforts with team members and other departments, providing feedback on customer needs, problems, interests, competitive activities, and potential for new products.
- Delivering exceptional customer service, high level customer and building lasting relationships with customers through strong communication skills, resulting to increase in retention, customer referrals and positive reviews.
- Qualifying prospects from leads generated through marketing campaigns through warm calling via 3cx software and other communication channels.
Customer Service Representative at Honeywell Flour Mills PLC (2016-02 – 2019-11)
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated exceptional problem-solving skills to effectively resolve customer complaints and ensure customer satisfaction. Collaborated with cross-functional teams to escalate and resolve complex customer issues.
- Met or exceeded established performance metrics, including average handle time, customer satisfaction scores, and first-call resolution rate.
- Maintained accurate and detailed customer records, including order information, inquiries, and resolutions. Maintained confidentiality and protected customer information in accordance with company policies and data protection regulation.
