Ganiu Kazeem

I am a dedicated finance and administrative professional with 3 years of experience supporting business operations and delivering excellent customer service. I excel at managing multiple tasks, building strong client relationships, and communicating effectively across teams. With strong time-management skills and proficiency in MS Word and Excel, I consistently maintain accuracy, efficiency, and a high standard of service in every role.

I am committed to driving smooth operations and contributing to organizational success.

TRANSACTION SERVICE GROUP, GTBANK PLC, LAGOS STATE Oct. 2022 - till date

Bank Teller

• Facilitated customer transactions involving Foreign Currencies and Naira
• Assisted customers with Form A processing for overseas school fees and personal travel allowances
•  Tracked, recorded, reported, and stored transaction, bank supply, and customer information.
• Managed transactions and confidential information responsibly.
•  Adhered to all bank financial and security regulations and procedures.

• Managing classroom environment.
•  Creating and delivering lesson plans.
• Collaborating with parents and colleagues to enhance student learning.
•  Providing individualized instruction.
• Assessing and recording students ‘progress.
• Establishing and enforcing rules of behavior.

Customer Service Representative April. 2016 – Mar. 2017

•  Handling inbound and outbound calls with a professional and courteous.
•  Accurately entering customer data and managing records in company databases.
• Utilizing company resources to enhance customer support, such as FAQs or database information.
• Listening actively to customer complaints or queries and providing effective solutions.
• Managing multiple tasks and conversations simultaneously without sacrificing quality.

• Bachelor Of Science in Business Administration- Ahmadu Bello University, Zaria, Kaduna State 
• Higher National Diploma in Banking and Finance – Lagos State Polytechnic, Ikorodu, Lagos State.
• National Diploma in Banking and Finance – Kwara State Polytechnic, Ilorin