Gbenga Alabi

Dynamic Tech Operations Leader with over 7 years of experience driving operational excellence in high-pressure telecommunications and IT environments. Proven track record in managing end-to-end IT service delivery, leading teams, and implementing automated solutions like Microsoft Intune. Expert in the ITIL framework, major incident coordination, and aligning local IT strategies with global business goals to ensure 100% system stability.

IT Support & Network Operations Lead - METRO AFRICA XPRESS (MAX) - Lagos, Nigeria

(2022-11)

• Strategic Vendor Management: Manage a diverse portfolio of tech suppliers including ISPs (ipNX, iWorld, Stent Network) and Voice providers (3CX, Kasooko, Aventium) to ensure 100% connectivity uptime.
• ERP System Management: Oversee the Odoo ERP platform to ensure seamless functionality of inventory and payment systems.
• Strategic Transformation: Spearheaded the transition from legacy imaging to Microsoft Intune, driving automation for 1,000+ users and aligning local infrastructure with modern tech standards.
• Operational Accountability: Serve as the primary lead for Nigeria's tech operations, ensuring the stability and performance of core IT services.
• Hardware Lifecycle Management: Coordinate with PC vendors like Cloud Pro for endpoint procurement and maintenance.

IT End-User Support / Service Desk - AIRTEL NETWORK LIMITED - Lagos, Nigeria

(2017-09 - 2022-10)

• Carrier-Grade Operations: Managed high-volume ticket queues in a 24/7 environment, acting as the single point of contact for enterprise clients during major outages.
• Process Optimization: Improved Service Desk SOPs by identifying workflow inefficiencies, directly increasing resolution speed.
• Cross-Functional Coordination: Collaborated with multi-level escalation teams to resolve complex IP and Ethernet technology issues.

PGD - Computer Science - Ahmadu Bello University, Zaria

B.Sc. Ed - Economics - University of Ilorin