INFORMATION TECHNOLOGY SUPPORT MANAGER at CLINIX HEALTH CARE (2022-01 – Present)
- Installing new software and hardware components.
- Regularly evaluating our IT systems to ensure they meet the necessary demands.
- Assisting with network administration tasks.
- Ensuring data storage is safe and secure.
- Resolving all issues coworkers have with their systems and software.
- Educating coworkers about network security and best practices for computer usage.
- Coordinated with vendors to negotiate contracts and acquire cost-effective IT solutions.
- Provided business continuity through first-class IT support, liaising professionally with varied business users and technical teams.
- Facilitated the seamless integration of new IT systems, minimizing disruption to business operations.
- Analyzed business requirements to recommend appropriate technology solutions, aligning with strategic goals.
- Managed IT inventory, tracking hardware and software assets to ensure compliance and budget adherence.
- Administered user accounts, permissions, and access rights, maintaining system security.
- Conducted individual or group training to educate users on system functions and proper use of hardware and software.
- Optimized system configurations, significantly reducing processing times and improving user experience.
- Used available technology to promote websites and gather statistical information for analysis.
- Conducted regular system audits to maintain and improve IT infrastructure performance.
IT SUPPORT at PHAMATEX NIGERIA LIMITED (2019-01 – 2022-12)
- Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person).
- Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher level support when necessary.
- Install, configure, and maintain hardware, software, and peripherals equipment.
- Manage and support user accounts, access permissions, and IT-related documentation.
- Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
- Assist in the setup and support of network systems, including routers, switches, and wireless access points.
- Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance.
- Collaborate with ISP service provider in times of downtime and ensure fast action is been taken.
- Document and update technical procedures, user guides, solutions in the knowledge base.
- Provide training and support users to enhance their understanding of technology and software tools used within the organization.
- Optimized system configurations, significantly reducing processing times and improving user experience.
TECHNICAL SUPPORT OFFICER at OBARE INSTITUTE OF TECHNOLOGY (2018-01 – 2019-12)
- Carried out routine first-line user support for all client companies.
- Installed and configured computer hardware, software, operating systems, networks, printers, and scanners.
- Monitored and maintained computer systems and networks.
- Provided effective IT assistance across all aspects of the business.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults, and replacing parts as required.
- Assisted users with IT-related issues and provided technical support.
- Developed and maintained an IT Help Desk to provide technical support to users.
- Provided technical guidance and support to ensure user proficiency in the use of IT applications.
- Implemented a new document management system that improved document version control and access control.
- Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate.
IT Support Intern at Lagos State Government Ministry of Chieftaincy Affairs (2013-01 – 2013-12)
- Conducted assigned computer appreciation training for staffs.
- Resolve issues for staffs and IT students via phone, in person, or electronically.
- Provided efficient IT assistance across all aspects of the business and gave backup and support to the head of the unit.
- Assisted users with IT-related issues and provided technical support
- Developed and maintained an IT Help Desk to provide technical support to users
- Provided technical guidance and support to ensure user proficiency in the use of IT applications
- Implemented a new document management system that improved document version control and access control
- Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate
