Gbolahan Badmus

As a dedicated Freelance Virtual Assistant with a passion for exceptional customer service, I help busy entrepreneurs and small businesses streamline their operations so they can focus on growth. Based in Lagos, Nigeria, I provide reliable remote support to clients worldwide, drawing on 12 years of experience in administrative and client-facing roles.

Lead Generation Specialist - Motherhood Mathematics - Remote

(2024-10 - 2025-03)

• Spearheaded lead generation efforts targeting mothers with children aged 4 to 10, and matching them with suitable math tutors.
• Leveraged outreach strategies on Instagram and TikTok to engage mothers and reached out to 500 leads weekly.
• Utilized Microsoft Excel and GRIN for efficient data management and tracking of lead generation activities.

Facility Manager - Skaj & U Limited

(2022-01 - 2024-12)

I effectively and efficiently oversaw the daily operations of the organization's building asset, which includes maintenance of the environment, security, safety. All these were achieved at a minimal cost.

Customer Support Officer - Opay

(2020-01 - 2021-11)

• Resolved 70% of inquiries on first contact
• Provided exceptional customer support by answering inquiries regarding OPay's products and services.
• Resolved technical issues and troubleshot problems to enhance user satisfaction

Customer service - Access Bank

(2014-05 - 2019-12)

• Facilitated financial transactions, ensuring accuracy in cash deposits and withdrawals for customers.
• Provided financial assistance and guidance to customers, enhancing their banking experience.
• Engaged customers in conversations to promote and sell new bank products effectively.

Call Center Agent - Airtel Nigeria

(2010-08 - 2014-02)

• Provided information about products and Services to Airtel subscribers
• Provided After sales services if needed
• Responded to the subscribers complaints, and gave feedback.
• Kept and maintain subscribers database.
• Convinced subscribers on the need to register their Sim Card

Warehouse Supervisor - Carnco Foods, Nigeria Limited

(2009-08 - 2010-07)

My duty was to oversee and coordinate daily warehouse activities such as receiving and storing goods, managing inventory levels, ensuring the efficient delivery of goods, supervising staff, and securing the warehouse

BSc - Business and Management (Professional Studies) - Excelsior University (2016-03 - 2019-08)

Higher National Diploma - Banking and finance - Federal Polytechnic Ede (2012-10 - 2015-09)