Customer Service Specialist
A Motivated and dedicated customer service specialist with a proven track record of delivering exceptional customer experiences. Seeking a challenging position in a reputable company where I can utilize my strong communication skills,
problem-solving abilities, and passion for helping customers to drive customer satisfaction and company growth.
WESPEN RESOURCES LIMITED – Lagos.
March 2018 –Present
Customer Service Specialist.
Assisted customers in-person and via phone and email, addressing inquiries, providing product information, and resolving issues, resulting in a 98% customer satisfaction rating.
Managed a high-volume customer support queue, consistently meeting or exceeding response time and resolution targets.
Increased customer interest by introducing new product lines through a thorough research, customer insight and trends analysis.
Collaborated with cross-functional teams, including sales, marketing, and operations, to ensure smooth order processing, shipping, and delivery.
Resolved escalated customer complaints by listening actively, empathizing, and offering effective solutions,
resulting in a 30% reduction in customer escalations
Introduced a fortnight training sessions, which led to in-depth product knowledge and increased product performance by 30% ensuring consistent and high-quality service standards across the team.
Recognized for consistently exceeding monthly customer satisfaction targets, receiving multiple "Customer
Service Excellence" awards.
McFABS TRAVELS AND TOURS LIMITED – Lagos.
December 2013 – February 2018
Customer Support Associate.
Provided exceptional customer service through phone and email, answering product-related questions,
troubleshooting technical issues, and assisting with account management.
Maintained accurate and detailed records of customer interactions in the CRM system, ensuring effective tracking and follow-up on customer inquires
Collaborate with development team to identify recurring issues and suggest improvements
MBA Management Finance, Obafemi Awolowo University Ile-Ife Osun State 2010
B.sc Agric Economics & Extension , Imo State University, Owerri, 2003
St. Gregory’s College (SSCE) Obalende, Lagos State, 1997
