Gideon Gbenga

Dedicated and results-oriented Housekeeping Supervisor with over 9 years of progressive experience in luxury hospitality, residential estate management, facility operations, and housekeeping supervision. Proven expertise in leading housekeeping teams, maintaining five-star cleanliness standards, conducting quality inspections, implementing Standard Operating Procedures (SOPs), updating room status using Opera PMS, ensuring Health, Safety & Environmental (HSE) compliance, and delivering exceptional guest experiences. Demonstrated ability to supervise teams, improve operational efficiency, maintain excellent housekeeping standards, and collaborate effectively with cross-functional departments.

Recognized for strong leadership, attention to detail, professionalism, and commitment to creating clean, safe, and welcoming environments that enhance guest satisfaction and organizational success.

Housekeeping Supervisor – Public Areas - Wellborn Luxury Hotel - VGC, Ikota, Lagos

(2026-07)

• Supervise a team of over 15 housekeeping staff, achieving approximately 98% room and public area inspection compliance through effective supervision, coaching, and quality control.
• Maintain five-star housekeeping standards while promoting teamwork, operational efficiency, and exceptional guest satisfaction.
• Conduct daily inspections of lobbies, reception, restaurants, corridors, elevators, offices, guest facilities, and public restrooms.
• Update room status and housekeeping information using Opera PMS.
• Prepare weekly duty rosters and assign daily responsibilities to housekeeping staff.
• Train, mentor, supervise, and evaluate housekeeping personnel to improve productivity and service quality.
• Ensure compliance with hotel Standard Operating Procedures (SOPs), hygiene regulations, and Health, Safety & Environmental (HSE) policies.
• Coordinate daily activities with Front Office, Engineering, Laundry, Security, and Food & Beverage departments.
• Prepare housekeeping reports and maintain accurate operational records.
• Raise inventory requisitions and monitor housekeeping supplies, linen, equipment, and cleaning chemicals.
• Respond promptly and professionally to housekeeping-related guest concerns while maintaining luxury hospitality standards.

Public Area Attendant - Wellborn Luxury Hotel - VGC, Ikota, Lagos

(2025-09 - 2026-06)

Successfully completed probation and was promoted to Housekeeping Supervisor on July 1, 2026.

• Maintained exceptional cleanliness across guest rooms, public areas, restaurants, reception, offices, elevators, corridors, and public restrooms.
• Responded promptly and professionally to guest requests and service needs.
• Operated housekeeping equipment safely and efficiently.
• Assisted supervisors during room and public area inspections.
• Complied with hotel hygiene, sanitation, and workplace safety procedures at all times.

Residential Manager - Richland Gardens Estate - Ibeju-Lekki, Lagos

(2021-01 - 2025-12)

• Managed daily estate operations, including housekeeping, maintenance, security, customer service, and facility administration.
• Supervised multidisciplinary teams to ensure efficient service delivery.
• Coordinated preventive and corrective maintenance activities.
• Managed contractors and vendors to ensure quality service delivery.
• Assisted with procurement planning and inventory management.
• Maintained high standards of cleanliness, safety, and resident satisfaction.
• Prepared operational reports and monitored staff performance.

Housekeeping Supervisor - Richland Gardens Estate - Ibeju-Lekki, Lagos

(2017-01 - 2021-09)

• Supervised and coordinated a housekeeping team of over 15 personnel.
• Planned daily work schedules and delegated responsibilities effectively.
• Conducted routine inspections to maintain exceptional housekeeping standards.
• Managed housekeeping inventory, cleaning chemicals, equipment, and supplies.
• Trained newly recruited housekeeping staff on cleaning procedures, customer service, and workplace safety.
• Ensured compliance with health, hygiene, and workplace safety regulations.

Senior School Certificate Examination (SSCE) - Ije-Ododo Senior Grammar School (2008-01) Lagos State

First School Leaving Certificate (FSLC) - Toyems Nursery & Primary School (2002-01) Lagos State