Gideon Jolaolu

Dedicated and empathetic customer success and customer support professional with experience delivering exceptional service, resolving customer issues, improving customer experience, and supporting revenue growth. Skilled in active listening, problem-solving, relationship management, customer insights, escalation handling, lead qualification, and cross-functional collaboration. Proven ability to identify customer needs, provide effective solutions, and contribute to continuous service improvement.

Customer Success Lead at Syssoft Consultancy Limited (2025-02 – Present)

• Lead customer success activities, serving as a key point of contact for customers and ensuring a smooth customer journey.
• Build and maintain strong customer relationships through proactive engagement, timely follow-up, and effective issue resolution.
• Monitor customer needs and feedback, identify service gaps, and work with relevant teams to drive practical solutions.
• Handle customer concerns and escalations professionally, ensuring issues are tracked through to resolution.
• Support customer retention and satisfaction by identifying opportunities to improve service delivery and customer experience.
• Collaborate with internal teams to ensure customer requirements are clearly communicated and delivered effectively.

Lead, Contact Center at Tangerine Africa (2022 – 2025-02)

• Developed and implemented lead generation and qualification processes that improved lead conversion rate by 10% in 2023.
• Served as a primary point of contact for customer inquiries, resolving issues efficiently and escalating complex concerns to relevant teams.
• Maintained accurate customer interaction databases and provided regular reports and analysis to stakeholders.
• Fostered exceptional customer experiences, promoted proactive sales, and maintained seamless Contact Center operations.
• Gathered customer insights through interactions and reported findings to management for informed decision-making.
• Contributed to continuous improvement initiatives that enhanced customer service processes and operational excellence.
• Leveraged customer interactions to cross-sell and upsell products, increasing wallet share and supporting revenue growth.

Bachelor's Degree – Obafemi Awolowo University

High School Certificate – Tunyo Comprehensive College (2008 – 2013)

First School Certificate – Seda Phillips Schools (2003 – 2008)