Gift Adeyemi

Results-driven Customer Care Representative, Sales Officer, and Virtual Assistant with experience spanning pharmaceutical operations, customer relationship management, administration, and inventory coordination. Proficient at delivering exceptional customer experiences, managing customer records, resolving complaints, and supporting business operations in fast-paced environments. Demonstrated success in improving sales performance, enhancing customer satisfaction, and streamlining inventory processes.

Holds a Bachelor of Science in Education and possesses strong communication, organizational, and problem-solving skills.

Customer Care Representative & Sales Officer - FAMATEX PHARMACEUTICAL LTD. - Port Harcourt Nigeria

(2025-09)

• Attends an average of 30+ customers daily, ensuring exceptional service delivery and a positive customer experience.
• Responded promptly and professionally to customer enquiries, complaints, and order requests through phone calls and chat platforms.
• Coordinated virtual customer orders, ensuring accurate processing, timely fulfilment, and effective follow-up.
• Received, verified, registered, and documented incoming pharmaceutical products in compliance with established procedures.
• Conducted regular stock-taking exercises and maintained accurate inventory records to support operational efficiency.
• Organised, labelled, and shelved products appropriately to facilitate easy accessibility and smooth workflow.
• Packaged customer purchases worth millions of Naira with a high level of accuracy, professionalism, and attention to detail.
• Maintained and updated customer records, ensuring proper documentation and data accuracy.
• Supported daily sales activities by providing product recommendations, addressing customer needs, and promoting customer engagement.

Virtual Assistant - Golden Looks Hair - Delta-Nigeria

(2024-06 - 2025-08)

• Customer Service: Manage customer inquiries and resolve issues via email, chat, and phone, ensuring customer satisfaction and retention.
• Order Processing: Manage order entries, track shipments, and ensure timely product delivery to customers.
• Social Media Management: Create and schedule posts, respond to comments and messages, and engage with over 5,000+ followers to promote products and brand awareness.

HEAD OF MANAGEMENT - Golden Looks Hair

(2023-08 - 2024-06)

• Handled order entries, tracked shipments, and ensured timely delivery of products to customers.
• I contributed to redesigning the store layout, customer service, record keeping of day-to-day sales, and staff management.
• I attended to over 50+ customers per day.

SCIENCE/HEALTH TEACHER - Urhoka Secondary School

(2023-08 - 2024-06)

(NYSC)

• Engaged in a weekly wellness program with over 50+ senior secondary students to discuss topics such as substance abuse, self-medication risks, personal health awareness, and feminine health etc.
• Collaborated with school counselors to implement school-wide mental and physical health programs to enhance their performance and academic development.

BSc. Ed - BIOLOGY - University of Benin (2018-06 - 2023-03)