Gift Iwunze

Detail-oriented professional with approximately two years of experience across document control, client communication, records management, sales and customer support, research, and task coordination. Skilled in maintaining accurate documentation, responding to enquiries, preparing reports, and supporting smooth communication across teams. Proficient in Microsoft Office and experienced with digital collaboration and administrative tools.

Seeking to contribute in an organizational and support-focused role where strong organization, discretion, communication, and multitasking skills can support business operations.

Library Administrative Support/Assistant Information Handler - Nigeria Civil Aviation Authority (NCAA)

(2025-05 - 2026-05)

• Compiled, reviewed, and maintained Aviation Information Manuals for multiple registered airlines, ensuring accuracy, completeness, and compliance with approval requirements.
• Managed digital repositories and document records, enabling quick and accurate retrieval of airline manuals for inspectors, engineers, and internal stakeholders.
• Coordinated secure information exchange among staff members and external operators, improving communication flow and administrative efficiency.
• Conducted detailed research on airlines, aircraft manufacturers, maintenance updates, and operational information to support regulatory documentation.
• Prepared and communicated essential operational information to relevant operators and stakeholders.
• Supported administrative processes by organizing files, updating records, tracking information, and following up on documentation requirements.

Direct Sales Agent / Customer Support Assistant - Fidelity Bank

(2024-03 - 2025-02)

• Managed high volumes of customer enquiries through phone calls and messages, providing timely responses and consistent follow-up.
• Maintained customer information and account-opening documentation with accuracy and attention to detail.
• Prepared feedback and complaint reports to support service improvement and effective customer communication.
• Coordinated customer outreach activities and assisted with events focused on customer appreciation and engagement.
• Supported daily administrative tasks, including data entry, record updates, communication tracking, and document handling.
• Built professional relationships with customers while ensuring clear, respectful, and efficient communication.

Bachelor of Science - Library and Information Science - Imo State University, Owerri, Imo State, Nigeria (2017 - 2021)

West African Senior School Certificate - Omole Grammar School, Ojodu-Berger, Lagos State (2009 - 2015)