Client Services at ABUJA CLINICS MAITAMA (2023-10 – Present)
- Working as a customer service representative, managing the front office of the hospital, and ensuring that the needs of patients are effectively met
- Responsible for gathering information from patients upon patients' arrival, completing data forms appropriately.
- Responsible for making, receiving, and answering telephone calls on behalf of the hospital.
- I confirm patient eligibility with the insurance company they are registered with. Take note of referral and authorization code where necessary.
- Saddle with the task of giving daily and weekly reports to the head of client services on customer feedback, glitches, and daily job schedule.
Administrative Assistant at MICHAEL CROSS SPECIALIST HOSPITAL KARU SITE ABUJA (2022-11 – 2023-08)
- Worked as an assistant to the Human resource manager
- Booking appointments, answering patient calls, and redirecting calls to the appropriate department
- Providing adequate support to the patient when needed
- Ensuring that the welfare of the staff of the hospital is met
- Procurement of medical equipment and drugs when needed
- Saddle with the responsibility of creating claims daily, summing the claims up at the end of the month, and forwarding relevant claims details to respective Health Maintenance Organisations.
Medical Record Personnel at MICHAEL CROSS SPECIALIST HOSPITAL KARU SITE ABUJA (2022-11 – 2023-08)
- Served as the first point of contact with the patient before letting the patient see the appropriate medical personnel
- Collecting patient biodata, Health insurance details, and other related insurance details before seeing the relevant Medical personnel
- Worked collaboratively with Health Maintenance organizations concerning the needs of their respective enrollees before rendering services
- Worked collaboratively with the nurses, lab scientists, and Doctor to ensure the smooth functioning of the facility
- Sorting and filing patient Manual folders after billing the service rendered to the Patient.
ELECTROCARDIOGRAPH OPERATOR at Nyanya General Hospital Abuja (2021-11 – 2022-10)
National Youth Service Corps (NYSC)
- Carried out the operation of checking the electric potential on the surface of the patient's body using the electrocardiograph.
- Analyzed patient history and consultation before performing the ECG procedure.
- Worked within applicable standards and regulatory guidelines to promote a safe working environment
- Developed and maintained courteous and effective working relationships with patients.
Medical Record Personnel at Nyanya General Hospital Abuja (2021-11 – 2022-10)
National Youth Service Corps (NYSC)
- Using the Electronic Health Record System to collect, record, and retrieve Patient biodata
- Using the Electronic Health Record system to bill services rendered to Patients
- Preparing Monthly Statistics using the Electronic health system to retrieve records of patients seen at the end of each month
Sales Representative at GOTOP PHARMACY LIMITED (2020-08 – 2021-09)
- Completed a one-year internship program.
- Worked as a dispenser of pharmaceutical products.
- Monitored the financial input and output of the pharmacy.
- Grew my knowledge of pharmaceutical product
- Coordinated and partook in medical outreaches to communities
