Glory Aluge

Detail-oriented and customer-focused professional with experience in cashiering support, customer service, accounting and administrative operations. Skilled in cash handling, customer payment processing, receipt issuance, transaction recording, financial documentation, daily reconciliation support, and maintaining accurate customer and inventory records. Experienced in attending to enquiries, supporting front desk operations, coordinating office activities, and ensuring smooth day-to-day service delivery in fast-paced environments.

Proficient in Microsoft Word, QuickBooks, Google Workspace, and documentation systems, with strong numerical accuracy, organizational ability, integrity, and a commitment to excellent customer service.

Accounting / Administrative Officer (Inventory & Records Management) at Simul Adoratur Ventures LTD (2019-04 – 2024-08)

• Managed customer payment transactions by receiving cash payments, recording sales, and issuing receipts accurately.
• Maintained daily records of cash sales, customer transactions, and inventory movement to support accountability and smooth business operations.
• Assisted with cash handling activities and reconciliation support by comparing daily sales records with payments received and resolving minor discrepancies where necessary.
• Performed basic accounting support tasks including transaction updates, bookkeeping support, data entry, and proper documentation of financial records.
• Maintained accurate inventory records, monitored stock levels, and updated stock movement documentation to support inventory control and reporting.
• Prepared and organized invoices, receipts, transaction records, and other business documents for easy reference and operational use.
• Supported administrative operations through filing, documentation, report preparation, and record management to improve workflow efficiency.

Administrative Support / Front Desk Officer at GMT Migration Services LTD (2024-08 – 2025-07)

• Welcomed clients professionally, attended to enquiries, and provided accurate information about company services.
• Managed front desk activities, handled incoming calls, WhatsApp messages, and email correspondence in a timely and professional manner.
• Scheduled appointments, coordinated client visits, and supported the smooth flow of daily office operations.
• Maintained visitor logs, client records, and office documents to ensure proper documentation and accessibility of information.
• Assisted with administrative tasks such as filing, record updates, follow-up communication, and preparation of routine office documents.
• Supported customer satisfaction by responding courteously to enquiries, following up on requests, and escalating issues when necessary.

Customer Services/Administrative assistance at Reababs Homes & Property (2025-09 – Present)

• Attended customer enquiries, provided property-related information, and guided clients through available service options.
• Maintained regular communication with clients through follow-ups, updates, and service support to ensure a positive customer experience.
• Scheduled client meetings, organized property inspections/visits, and ensured smooth communication between clients and the company.
• Maintained accurate records of client interactions, enquiries, and service requests for effective follow-up and service continuity.
• Delivered professional customer service that contributed to client satisfaction and improved relationship management.

National Diploma (ND) in Business Administration & Management – Lagos State Polytechnic (2023)