Glory Lucky

Dedicated and adaptable professional with over four years of combined experience across customer service, office administration, and team supervision. Demonstrated success as a Customer Service Officer, effectively managing customer enquiries, resolving issues, processing transactions, and ensuring high satisfaction levels in a fast-paced environment. Gained strong administrative and organizational skills as an Office Assistant during NYSC, supporting documentation, filing, scheduling, and daily office operations to enhance team productivity.

Built leadership and coordination abilities during internship as a Supervisor, overseeing tasks, guiding junior staff, and ensuring smooth workflow. Known for excellent communication, attention to detail, and the ability to multitask while maintaining professionalism. Committed to contributing positively to organizational goals through efficiency, service excellence, and teamwork.

Customer Service Officer at Access Bank PLC (2023-04 – 2025-02)

• Attending to customers via phone calls, emails or physical visits
• Providing accurate information about products, services, policies and procedures
• Offering a warm, professional and Courteous reception
• Helping customers choose products/services that will meet their needs
• Receiving and documenting complaints
• Recording complaints in the company's CRM or manual complaints log
• Providing solutions or remedies where possible
• Escalating unresolved or complex issue to supervisors or specialized Teams
• Following up complaints until resolution
• Maintaining customer database
• Ensuring accuracy, confidentiality and compliance
• Preparing weekly reports on enquires, complaints, resolutions and customer satisfaction tactics
• Building good rapport while maintaining Professionalism
• Gathering feedback through calls, conducting surveys or feedback form

Office Assistant at Lambard Consulting Limited (2022-02 – 2022-02)

NYSC

• Scheduling meetings and sending invite to attendees
• Assisting with office operations by supporting HR, sales or Admin team with basic tasks
• Recording and documentation, ensuring files are kept in the right folders and location

Supervisor at Royal Castle Hotel (2018-12 – 2018-12)

INTERN

• Ensuring excellent guest experience
• Coordinating staff activities
• Managing check-in and check-out process
• Supervising bookings procedures, cancellations and confirmation

B.Sc. in Business Administration – Ajayi Crowther University (2025-11)

HND in Business Administration and Management – The Federal Polytechnic Ado Ekiti (2021-09)