Glory Odigure

My background includes serving as a customer support service in financial and retail environments., I worked in the cash management department in a bank Most recently,I work as an Accountant/IT personnel where my responsibilities included handling customers request and taking calls, issuing refunds/store credits, flagging returned consignments for recording ,contacting branches and providing back-up cashiering during busy periods.

Previously, I worked within two high-volume customer-service centers. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as wrong entries, service interruptions or cutoffs, repair technician delays/no-shows). I consistently met my call-volume goals, handling an average of 30 to 60 calls per day.

In addition to this experience, I gained considerable customer service skills during with a certificate in Ecobank Nigeria Limited.

I also bring to the table strong computer proficiencies in MS Word, MS Excel, flexcube application and two years of associate (accounting major). Please see the accompanying resume for details of my experience and education.