Glory Onyema

Experienced Administrative assistant with a demonstrated history of working in the Manufacturing industry and E-commerce sector. Skilled in Phone Etiquette, Customer service, Computer literacy, Communication and Salesperson.

Strong

Administrative professional with a bachelor’s degree focused in Entrepreneurial and Business Management from National Open University of Nigeria.

Secretary at The Prime Media International Limited (2025 – 2026)

• Calendar Management: Coordinate complex schedules, project deadlines, and content release dates for executives and creative teams.
• Front Desk & Inquiries: Greet clients, partners, and visiting creators, while managing incoming emails, phone calls, and corporate correspondence.
• Office Supply Management: Order and maintain inventory for standard office supplies as well as specialized creative consumables (like memory cards, studio lighting bulbs, and script markers).
• Script & Asset Organization: Format, proofread, print, and distribute scripts, storyboards, and production briefs to the creative team.
• Digital Asset Filing: Maintain and organize the company's cloud-based storage system (such as Google Drive or Dropbox) to ensure raw footage, templates, and finalized assets are easily searchable.
• Meeting Minutes: Attend creative brainstorming sessions and production meetings to take detailed notes, track action items, and distribute tasks to team members.
• Billing & Expense Tracking: Process invoices for video editors and graphic designers, while tracking monthly administrative expenses.

Admin / Customer Service at MR. DIY Nigeria (2023 – 2025)

• Assist customers with placing orders, tracking shipments, and processing returns.
• Response to customers inquiries and resolve their issues via email, phone, or chat.
• Provide product information and recommendations to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaboration with other departments, such as shipping and billing, to ensure timely and accurate order fulfilment.
• assist Line Manager to make improvements and implement required changes.
• assist Line Manager to liaise with external agencies relation to customer service matters.
• maintain accurate records/documentation associated with the company immediately report problems/failures that may impact on the organisation or the customers to my Line Manager
• contributing towards the smooth running of the team

Sales Team Assistant at J.D Footwear Nig. Limited (2018 – 2022)

• Service existing accounts, obtain orders and establish new account.
• Maintaining positive business relations to ensure future sales.
• Conducting business reviews to ensure clients are satisfied with our products and services.
• Letting customers know about other products the company offers.
• Coordinate supply of goods and issuing of waybills to customers
• Working closely with Account department to ensure payments are made accurately.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Production Clerk / Admin Assistant at International Textile Ind. (Nig.) Limited (2009 – 2017)

• Write and distribute email, correspondence memos, letters and forms.
• Schedule interdepartmental meeting and take detailed minutes.
• Preparation of Production reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Coordinate office supplies.
• Submit, reconcile expense reports and assisting in administrative works of office.

Computer Operator/Typist at Classic Data Computer Institute (2009)

• Insert customer and account data by inputting text based and numerical information from source documents within time limits.
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations and perform backup operations.
• Scan documents and print files, when needed.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions.

Assistant Computer Instructor at Inno Computer Institute (2008)

• Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills.
• Instructing in a manner that develops students' confidence in their abilities.
• Observing and managing classroom dynamics.
• Ensuring that the computer laboratory always remains free from food and drink.
• Downloading important software updates and maintaining hardware.
• Attending parent-teacher and faculty conferences.
• Invigilating and grading projects, quizzes, and examinations.
• Tracking and communicating students' advancement throughout the course

B.sc in Entrepreneurial & Business Management – National Open University Nigeria (2019)

National Examination Council (NECO) – Goodluck Comp. College (2010)

Diploma in Desktop publishing – Inno Computer Institute (2008)