Godwin Rejoice

Enthusiastic, empathetic, and detail-oriented Customer Support and Administrative Specialist with hands-on experience in high-volume retail environments, office administration, and client-facing settings. Skilled at active listening, rapid conflict resolution, data organization, and delivering exceptional service to drive customer satisfaction. Tech-savvy and deeply organized, with a proven ability to handle data entry, chat moderation, calendar management, and administrative tasks under fast-paced conditions.

Ready to leverage strong communication and problem-solving skills in a remote customer care or live chat support role.

Secretary at Prince Willer Clothing (2025-01 – Present)

• Managed daily administrative operations, scheduled client consultations, and handled all incoming and outgoing business correspondence with high professionalism.
• Overlooked order records, tracked client fittings, and updated inventory data to ensure seamless workflow within the clothing brand shop.
• Welcomed clients, responded to service inquiries via phone and messaging channels, and maintained excellent customer relationships.

Sales Representative at Snacks Station Limited, Shoprite Umuahia (2020-01 – 2022-12)

• Managed daily, high-volume face-to-face customer inquiries and resolved product-related complaints with patience and empathy to maintain a high customer retention rate.
• Handled cash processing, point-of-sale (POS) transactions, and daily financial records with 100% accuracy.
• Maintained detailed inventory and tracking records for stock, ensuring seamless daily storefront operations.
• Upsold products effectively by understanding customer preferences, contributing directly to monthly team sales targets.

Operations & Public Health Intern at Chukwuebuka Hospital (2025-01 – 2025-03)

3-Month Internship

• Served as the initial point of contact for incoming patients and visitors, handling inquiries, booking appointments, and directing traffic with a highly reassuring and professional demeanor.
• Managed patient records, data entry, and sensitive administrative files securely and confidentially.
• Utilized strong critical thinking and active listening to de-escalate stressful, high-pressure situations in a busy medical environment.

Ordinary National Diploma (OND) in Public Health – Abia State College of Health Science & Management Technology (2025-06)

West African Senior School Certificate Examination (WASSCE) – Holy Rosary Secondary School (2019-12)