Executive Housekeeping Manager at Joygate hotel and suites (2022-09 – Present)
- Planning, organizing and developing of overall operation of the housekeeping department to a standard of cleanliness and guest satisfaction.
- Managing budget and controlling cost for the department.
- Responsible for the overall cleaning of rooms, public areas laundering bed linen, guest garment and maintaining furniture and other equipment in the hotel.
- Hiring, training new employees, drawing up a shift roaster and work schedule for staff.
- Stocktaking and ordering cleaning equipment, linen and room supplies.
- Making sure staff work to health and safety rules in working environment.
- Sending daily room report using opera PMS software.
- Attend daily management meetings to discuss and deliberate on the growth and solve issues in order to achieve our common goal.
- Work as a duty manager in the absence of the general manager to oversee operations in all the department.
Housekeeping Manager at Royal Residences Hotel and Apartments Lagos (2020-02 – 2022-08)
- Oversees all daily activities in the laundry room, guest room, public area and maintain furnishings and other facilities equipment in the hotel and apartments.
- Supervising room attendant and cleaning staff, checking the rooms are cleaned to a high standard.
- Hiring and training new employees to adhere to our standard of cleanliness and customer satisfaction.
- Work has a duty Manager overseeing all activities going on in the hotel and send daily report.
- Attending management meeting to discuss any issue affecting the department and development of the company.
- Using of sage and hotel plus in returning and update rooms.
- Stocktaking and ordering cleaning equipment linen and room supplies.
- Managing budgets and controlling costs.
- Checking for faults or damage and arranging repairs and routine maintenance work.
- Make sure that staff work to health and safety rules.
Housekeeping and laundry supervisor at Lillygate hotel Lekki Lagos (2019-06 – 2020-02)
- Co-ordinate and overseeing daily operations of the laundry.
- Develop and appraise the laundry team and carry out stock take as per management policy, responsible for proper running of equipment and chemicals.
- Manage guest service issue quickly and efficiently schedule preventative maintenance of laundry equipment and coordinate with the engineering department for any maintenance issues.
- Motivate team members and resolve any issues that occur on the job.
- Overseeing staff performance on a daily basis, checking rooms and common areas including lobby driveway carpark stairways restaurants meeting rooms.
- Responding to guest complaints educate staff on cleanliness, tidiness and hygiene standard.
Housekeeping supervisor at Intercontinental Hotel Lagos (2013-06 – 2018-11)
- Co-ordinate with front office send room discrepancy lists.
- Inspecting guest room and public area after they have been cleaned.
- Attends training to perfect housekeeping techniques and procedures, enhance supervisory skills.
- Records data concerning work assignments, personnel actions and time cards and prepare periodic reports concerning room occupancy room status and public areas daily activities using opera PMS.
- Attend periodic staff meetings with other departments head to discuss company policies and patron complaints, and to make recommendations to improve service and ensure that more efficient operation hours.
- Orient and familiarize new personnel with hotel facilities and operations hours.
- Responsible for overseeing all housekeeping operations to deliver excellent guest and member experience.
- Control all expenditures relating to housekeeping, including the labor, guest room supplies and all cleaning supplies and equipment.
Room Attendant at Wheat Baker hotel Ikoyi Lagos (2011-11 – 2013-05)
- Cleaning of guest room and replenished all guest supplies.
- Attend to guest requests and guest complain promptly on the floor.
- Cleaning of stairways, corridor artwork, frames, mirror, also vacuum clean the carpet rug.
- Ensure public area rest room, elevator is clean at all time.
- Arrange and stock the pantry with fresh linen and guest amenities.
- Report any maintenance defect in both room and public area.
- Prepare turndown service for guest room in the evening.
Housekeeping Attendant at Eko Hotel & suite Lagos (2006-06 – 2009-03)
- Attend to guest request.
- Maintain facility in clean and sanitary condition.
- Using the appropriate standard of housekeeping to get the best result in order to satisfy guest need.
- Provide excellent and extensive daily cleaning and sanitary services.
- Promotes a positive image of the property to guest.
- Must be pleasant and able to address problem.
