Godwin Umanah

I am a dedicated and results-driven housekeeping manager with years of experience in the hospitality industry.

Executive Housekeeping Manager at Joygate hotel and suites (2022-09 – Present)

• Planning, organizing and developing of overall operation of the housekeeping department to a standard of cleanliness and guest satisfaction.
• Managing budget and controlling cost for the department.
• Responsible for the overall cleaning of rooms, public areas laundering bed linen, guest garment and maintaining furniture and other equipment in the hotel.
• Hiring, training new employees, drawing up a shift roaster and work schedule for staff.
• Stocktaking and ordering cleaning equipment, linen and room supplies.
• Making sure staff work to health and safety rules in working environment.
• Sending daily room report using opera PMS software.
• Attend daily management meetings to discuss and deliberate on the growth and solve issues in order to achieve our common goal.
• Work as a duty manager in the absence of the general manager to oversee operations in all the department.

Housekeeping Manager at Royal Residences Hotel and Apartments Lagos (2020-02 – 2022-08)

• Oversees all daily activities in the laundry room, guest room, public area and maintain furnishings and other facilities equipment in the hotel and apartments.
• Supervising room attendant and cleaning staff, checking the rooms are cleaned to a high standard.
• Hiring and training new employees to adhere to our standard of cleanliness and customer satisfaction.
• Work has a duty Manager overseeing all activities going on in the hotel and send daily report.
• Attending management meeting to discuss any issue affecting the department and development of the company.
• Using of sage and hotel plus in returning and update rooms.
• Stocktaking and ordering cleaning equipment linen and room supplies.
• Managing budgets and controlling costs.
• Checking for faults or damage and arranging repairs and routine maintenance work.
• Make sure that staff work to health and safety rules.

Housekeeping and laundry supervisor at Lillygate hotel Lekki Lagos (2019-06 – 2020-02)

• Co-ordinate and overseeing daily operations of the laundry.
• Develop and appraise the laundry team and carry out stock take as per management policy, responsible for proper running of equipment and chemicals.
• Manage guest service issue quickly and efficiently schedule preventative maintenance of laundry equipment and coordinate with the engineering department for any maintenance issues.
• Motivate team members and resolve any issues that occur on the job.
• Overseeing staff performance on a daily basis, checking rooms and common areas including lobby driveway carpark stairways restaurants meeting rooms.
• Responding to guest complaints educate staff on cleanliness, tidiness and hygiene standard.

Housekeeping supervisor at Intercontinental Hotel Lagos (2013-06 – 2018-11)

• Co-ordinate with front office send room discrepancy lists.
• Inspecting guest room and public area after they have been cleaned.
• Attends training to perfect housekeeping techniques and procedures, enhance supervisory skills.
• Records data concerning work assignments, personnel actions and time cards and prepare periodic reports concerning room occupancy room status and public areas daily activities using opera PMS.
• Attend periodic staff meetings with other departments head to discuss company policies and patron complaints, and to make recommendations to improve service and ensure that more efficient operation hours.
• Orient and familiarize new personnel with hotel facilities and operations hours.
• Responsible for overseeing all housekeeping operations to deliver excellent guest and member experience.
• Control all expenditures relating to housekeeping, including the labor, guest room supplies and all cleaning supplies and equipment.

Room Attendant at Wheat Baker hotel Ikoyi Lagos (2011-11 – 2013-05)

• Cleaning of guest room and replenished all guest supplies.
• Attend to guest requests and guest complain promptly on the floor.
• Cleaning of stairways, corridor artwork, frames, mirror, also vacuum clean the carpet rug.
• Ensure public area rest room, elevator is clean at all time.
• Arrange and stock the pantry with fresh linen and guest amenities.
• Report any maintenance defect in both room and public area.
• Prepare turndown service for guest room in the evening.

Housekeeping Attendant at Eko Hotel & suite Lagos (2006-06 – 2009-03)

• Attend to guest request.
• Maintain facility in clean and sanitary condition.
• Using the appropriate standard of housekeeping to get the best result in order to satisfy guest need.
• Provide excellent and extensive daily cleaning and sanitary services.
• Promotes a positive image of the property to guest.
• Must be pleasant and able to address problem.

First leaving school certificate (1988 – 1994)

General certificate examination (1994 – 2000)

Diploma in Hospitality management Alison 2023