Goodluck Nzubechi

Dedicated and results-driven professional with a strong attention to detail and a proven track record in hospitality, retail, and customer service roles. Known for adaptability, effective communication, and the ability to work well under pressure. Eager to contribute to a reputable organization with a focus on operational excellence and customer satisfaction.

STORE MANAGER - Home of tasty meal - VGC, Ajah, Lagos

(2022-04 - 2024-04)

• Monitored inventory levels and assisted in restocking supplies.
• Supported in receiving and storing deliveries, ensuring proper handling of perishable goods.
• Collaborated with the kitchen team to improve workflow efficiency and reduce food wastage.
• Oversaw daily store operations, ensuring smooth workflow and exceptional customer service.
• Managed stock levels, conducted regular inventory checks, and coordinated.

CUSTOMER SERVICE REPRESENTATIVE - Tastee - 1672 Oyin Jolayemi St, Victoria Island, Lagos 106104, Lagos

(2024-04 - 2025-04)

• Making sure customers inquiries are answered
• Resolving complaints
• Providing product or service information
• Improving customers satisfaction
• Handling difficult situations.

HOUSE KEEPING MANAGER - Swiss International Hotel - 63 Adebayo Mokuolu street Anthony Maryland

(2025-04 - 2026-04)

• Manage cleaners/room attendants and create daily work schedules
• Inspect rooms to make sure they meet hotel cleaning standards
• Order cleaning materials, toiletries, and linens. Control stock
• Respond to room cleaning issues and special requests quickly
• Make sure staff follow safety rules when using cleaning chemicals

West African Examination Certificate - Community Secondary School, Ifakala, Owerri, Imo State (2020-12)