Grace Mba

Dedicated and versatile professional with extensive experience in administrative coordination, sales reporting, and field-based data collection. A motivated team player with a proven history of modernizing filing systems and managing multi-line communications in fast-paced environments. Recognized for high levels of professional competence, interpersonal excellence, and a commitment to self and organizational development through proactive problem-solving.

FRONT DESK OFFICER/CASHIER - RESIDENCES HOTEL - BWARI ABUJA

(2021-09 - 2021-10)

• Customer Excellence: Resolved complex guest inquiries and complaints to maintain high service standards.
• Logistics Management: Managed all incoming calls and routed packages/letters with 100% accuracy.
• Financial Tracking: Monitored record files and logged office expenses to ensure budget transparency.

FOOD VENDOR - HOME GROW SCHOOL FEEDING PROGRAME - KUBWA ABUJA

(2019-09 - 2020-08)

• Operations: Managed food item stocking and preparation under strict hygiene conditions.
• Logistics: Successfully facilitated the distribution and service of meals to pupils.

FRONT DESK/ FIELD ASSISTANT - INITIATIVE FOR SOCIAL DEVELOPMENT IN AFRICA (ISODAF) - MINNA NIGER STATE

(2016-09 - 2017-03)

• Public Health Impact: Led sensitization campaigns and field data collection for HIV/AIDS and Malaria prevention projects.
• Healthcare Logistics: Coordinated the distribution of essential deliverables to primary healthcare centers.
• Administrative Flow: Managed multi-line phone systems and resolved enquiries in a timely, professional manner.

RECEPTIONIST - LIFE & PEACE DEVELOPMENT RGANIZATION (LAPDO) - MINNA NIGER STATE

(2014-09 - 2016-11)

• System Organization: Maintained and updated comprehensive digital and physical filing systems for easy retrieval.
• Coordination: Scheduled and managed all staff appointments and meetings to optimize office productivity.

DATA ENTRY SPECIALIST - FEDERAL UNIVERSITY OF TECHNOLOGY - MINNA NIGER STATE

(2013-04 - 2013-10)

• System Transformation: Overhauled legacy filing systems by upgrading to digital online systems, saving over 20 years of repetitive manual input.
• Data Precision: Updated and maintained a high-volume record of thesis data entry with meticulous attention to detail.

SALES EXECUTIVE - OLUCHI BOOKSHOP & STATIONARIES - MINNA NIGER STATE

(2012-09 - 2013-02)

• Financial Reporting: Completed accurate daily cash and credit sales reports for management review.
• Client Relations: Drove daily sales through a friendly and approachable customer service style.

OFFICE ASSISTANT - PEARL CARE INITIATIVE - MINNA NIGER STATE

(2014-05 - 2014-07)

Effectively carried out administrative tasks, including maintaining the reception area, greeting guests, answered multi-line phone systems, and maintained office equipment.

MONITORING AND EVALUATION - AFRICA YOUTH EMPOWERMENT IN AGRICULTURE & INDUSTRIAL DEVELOPMENT (AYEAID) - MINNA NIGER STATE

(2013-11 - 2014-03)

BSC - Business administration and management - Ahmadu bello university zaria (2025-05)

NATIONAL DIPLOMA (ND) - BANKING AND FINANCE - Federal Polytechnic - Bida, Niger State (2014-10 - 2016-08)