Grace Ogunsami
Customer-oriented Customer Service Officer with 13 years of experience in retail operations in banking sector
About
To achieve positive results in life endeavor and believing in myself. To work in a challenging environment where will be capable of being an indispensable asset to organization through an unweaving dedication to excellence, hard work, continuous improvement and integrity. Customer-oriented Customer Service Officer with 13 years of experience in retail operations in banking sector.
Expertise in visual merchandising, brand management. Friendly and helpful individual willing to go extra mile to assist customers and exceed sales quotas.
Experience
CUSTOMER SERVICE OFFICER - Access Bank Plc. - Lagos, Nigeria
(2012-01)
- Customers' Service
- Account opening on Process maker / FCUBS, Corporate, Current and all Tier of Savings account
- Account Closure
- Token request and Collection
- Cards request and Collection
- Off-cycle statement requests
- Customer Information Maintenance (change of name, change of address, Change of signatories/mandates)
- Account status Maintenance (Reactivation and Account blockage)
- Stop Payment Maintenance
- Standing Order Maintenance
- Attending to Enquiries & Complaints of more than 50 customers daily
- E-business product in-house (E channels, Mobile app, internet banking, USSD)
- BVN registration, correction and submission
- Dispense error transaction treatment on CRM, Extra switch and Dispute URL
- Logging of complaint on Customer Relationship Management (CRM)
- Preparing of reference letter to Embassy, Confirmation of signature & letter of non-indebtedness
- Preparing of personal travelling allowance & business travelling allowance
- Maintained accurate records of completed work orders, inventory usage, and customer interactions for streamlined operations.
CUSTOMER SERVICE REPRESENTATIVE - Intercontinental Bank - Lagos, Nigeria
(2008-01 - 2012-12)
- Customer's service
- Account opening on FCR, Corporate, Current and savings
- Account Closure
- Cards request
- Off-cycle statement requests and statement rendition
- Customer Information Maintenance (change of name, change of address, Change of signatories/mandates) to more than 40 customers daily
- Account status Maintenance (Reactivation and Account blockage)
- Stop Payment Maintenance
- Standing Order Maintenance
- Attending to Enquiries & Complaints
- E-business product in-house
AUXILIARY NURSE - Adeoye Memorial Specialist Hospital - Ibadan, Oyo State
(2002-03 - 2004-12)
- Monitored vital signs, maintaining accurate records for timely reporting to healthcare professionals.
- Streamlined admission process by collecting relevant medical history information from new patients upon arrival at the facility.
- Assisted nurses in administering prescribed medications to ensure proper dosage and timing.
- Ensured accuracy of medical documentation by meticulously updating electronic health records as needed.
- Improved patient outcomes with close monitoring of vital signs and prompt intervention when necessary.
- Reduced patient anxiety through clear communication and effective listening skills.
- Maintained confidentiality of patient information in compliance with HIPAA guidelines and facility policies.
- Supported the nursing team by promptly responding to calls from patients or staff members requiring assistance.
- Enhanced patient comfort by providing compassionate and attentive care.
Education
Higher National Diploma - Accounting - Lagos State Polytechnic (2012-09)
Ordinary National Diploma - The Polytechnic Ibadan (2007-01)
Senior Secondary Certificate - NECO - St Theresa College Molete (2002-01)
First School Leaving Certificate - All Saint Pry School (1991-12)
