Gracious Iyame

Detail-oriented and highly motivated professional with over 6 years of experience in customer communication, administrative support, documentation management, and client relations. Possesses excellent written English, strong research abilities, and the ability to create clear, engaging, and professional written content. Skilled in managing multiple tasks, meeting deadlines, and maintaining high standards of accuracy and professionalism in fast-paced environments.

Proficient in Microsoft Office Suite, CRM tools, digital communication platforms, and content organization tools, with strong attention to detail and excellent communication skills.

Customer Service Officer - Ecobank Nigeria Limited - Port Harcourt, Nigeria

(2022-01 - 2025-01)

• Communicated professionally with customers through written and verbal channels while ensuring excellent customer experience.
• Prepared and maintained accurate documentation, customer records, and transaction reports.
• Resolved customer inquiries efficiently while adhering to organizational communication standards and timelines.
• Demonstrated strong attention to detail and accuracy in managing customer information and financial records.
• Worked effectively under pressure and consistently met operational deadlines and service targets.

Bank Teller - Ecobank Nigeria Limited - Port Harcourt, Nigeria

(2019-01 - 2022-01)

Secretary / Administrative Assistant - Nigerian Agip Oil Company - Port Harcourt, Nigeria

(2014-01 - 2015-01)

• Managed office correspondence, emails, reports, and documentation professionally and accurately.
• Drafted and organized internal memos, letters, and administrative communications.
• Conducted documentation and record management with strong attention to detail and confidentiality.
• Coordinated schedules, meetings, and travel arrangements while maintaining organized records and reports.

B.Sc.

• Office and Information Management - Ignatius Ajuru University of Education (2021-01)

Higher National Diploma (HND) - Office Technology and Management - Kenule Beeson Saro-Wiwa Polytechnic, Bori (2016-01)

National Diploma (ND) - Office Technology and Management - Rivers State Polytechnic, Bori (2013-01)