Green Valentina

Results-driven Appointment Setter and Inside Sales Specialist with 4+ years of experience in high-volume outbound calling, lead qualification, objection handling, and converting prospects into booked appointments and closed sales. Proven track record of handling 80-100+ calls daily, achieving 30-40% conversion rates, booking meetings with decision-makers, and consistently exceeding sales targets across B2B and B2C environments. Currently active as an outbound call agent achieving the highest effectiveness rate on the team.

Confident

English communicator with a warm, professional phone presence and a natural ability to turn conversations into results. Available immediately for full-time remote engagement.

Outbound Call Agent — Sales & Order Confirmation at Intertrade | Kulavita (2026-01 – Present)

• Handle 400+ outbound calls daily to warm prospects, qualifying customer intent, confirming orders, and delivering a professional experience on every interaction.
• Achieved the highest call effectiveness rate on the team 13.37% within the first week by building genuine rapport, listening actively, and keeping prospects meaningfully engaged.
• Improved personal talk time from 29 minutes to 183 minutes within 5 days, a 6x improvement by refining engagement approach and extending conversations naturally.
• Maintain clean and accurate CRM records after every interaction, documenting order status, customer concerns, and follow-up requirements for seamless team coordination.
• Work independently across 11-hour remote shifts, consistently meeting daily call targets without supervision while maintaining high quality on every conversation.

Call Operator — Outbound Sales & Appointment Setting at Unateus (2024-01 – 2025-12)

• Handled 80–100 outbound calls daily to warm and cold prospects, consistently converting interested leads into confirmed appointments and paying customers through structured conversations.
• Qualified prospects using targeted BANT questions to assess fit, overcome objections confidently, and guide high-intent leads through the sales conversation to a successful close.
• Engaged inbound leads from website inquiries and e-commerce supplement orders, maintaining consistent conversion rates through timely, persuasive follow-up communication.
• Maintained accurate and up-to-date CRM records of all prospect interactions, ensuring clean pipeline data and smooth handoff to senior sales team members.
• Consistently met and exceeded daily and weekly sales targets in a high-volume, performance-driven remote environment with clear KPIs and call metrics tracked daily.

Sales Manager — Outbound Sales & Meeting Booking at Kennmacs Services Nigeria (2022-01 – 2024-12)

• Made high-volume cold calls and sent targeted emails to business owners and decision-makers, running discovery calls, booking meetings with decision-makers, and moving prospects through the full sales pipeline to close.
• Contributed directly to company revenue growth by converting cold prospects into paying clients through consistent outbound outreach and structured sales conversations.
• Achieved a 30% conversion rate from initial cold contact to interested qualified prospects ready to engage, through consistent outreach, structured qualification, and objection handling.
• Managed leads through CRM tools including HubSpot and Apollo.io, maintaining accurate pipeline records and ensuring timely follow-through on every booked appointment.
• Collaborated with the sales team to refine outreach scripts, qualification frameworks, and booking strategies that improved overall team appointment conversion rates.
• Nurtured relationships with prospects through consistent communication, transforming cold contacts into long-term clients through trust-building and professional engagement.

Higher National Diploma (HND) in Public Administration – Abia State Polytechnic (2017-12)

National Youth Service Corps – National Youth Service Corps (NYSC) (2020-12)