Hannah Gabriel

A highly motivated and result-driven individual with over 3 years of experience in customer service and support. Ability to resolve issues efficiently with a strong passion for helping others. Proficient in providing exceptional support and fostering strong and positive relations with customers.

A quick learner with excellent communication skills, eager to contribute to team success through sales and customer service and demonstrate a keen understanding of customer's needs in a fast-paced environment.

Business Development / Clients Relations Officer - GRAFFITI, LAGOS - Lagos

(2024-01 - 2026-12)

• Identify and pursue new business opportunities and potential clients.
• Develop and maintain strong relationships with new and existing clients.
• Promote the company's products or services to prospective clients.
• Negotiate business deals, partnerships, and service agreements.
• Conduct market research to identify trends and business opportunities.
• Address client inquiries, concerns, and complaints professionally.

Customer Support and Sales Manager - RELUMINS NIGERIA

(2021-01 - 2023-12)

• Handle customer inquiries and respond to questions concerning product usage, skin types and products recommendations.
• Render personalised skincare advice and provide detailed information on product features, benefits and usage instructions.
• Assist customers in placing orders, tracking orders with delivery companies to ensure swift delivery.
• Brand promotions on social media platforms and face model for digital ads.
• Response to social media queries and feedback collection.
• Attend and resolve customers complaints and concerns (Product dissatisfaction, incorrect orders and allergic reactions)

Front Desk Representative - AZMARINEBERG NIGERIA LTD

(2020-01 - 2021-12)

• Greet and welcome guests as soon as they arrive at the office
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Attend to phone calls and direct them to the appropriate departments
• Update calendars and schedule meetings
• Assisted in proper filling, date entry and proper documentation.

Bachelor of Science (B.sc) - Botany and Applied Bio-technology - EKITI STATE UNIVERSITY, Nigeria (2024-12)