Happiness Oma

A results-driven and customer-focused professional seeking to contribute strong skills in customer service, administration, communication, record keeping, and client relations to a reputable organization. Committed to maintaining high standards of professionalism, supporting efficient operations, and contributing meaningfully to organizational success.

Customer Service / Administrative Officer - Happy Foods

(2026-03 - 2025-07)

• Respond to customer inquiries through phone calls and WhatsApp
• Process and track customer orders from placement to delivery
• Handle customer complaints and provide timely resolutions
• Manage daily administrative tasks and maintain accurate records
• Prepare invoices, receipts, and sales reports
• Coordinate with dispatch riders to ensure prompt deliveries
• Maintain customer databases and follow up with clients
• Support sales and promote excellent customer satisfaction

Customer Service Representative - Toke Cosmetics

(2025-07 - 2026-02)

• Assisted customers with inquiries and product recommendations
• Processed customer orders efficiently
• Coordinated customer orders from purchase to delivery
• Handled customer complaints professionally
• Responded to customer inquiries via social media platforms
• Built and maintained positive customer relationships
• Prepared customer service reports and documentation

Administrative Staff - Toke Cosmetics

(2024-11 - 2025-06)

• Managed office records and documentation
• Performed data entry and maintained accurate records
• Assisted customers and responded to enquiries
• Supported billing and administrative operations
• Coordinated daily office activities

Treasurer (NYSC CDS) - Medical Community Development Service, Delta State - Delta State

(2024-03 - 2024-07)

• Managed financial records and expenditures
• Worked with team members to organize community health programs
• Ensured accountability and proper record keeping

Quality Control Analyst - Lush Hair Nigeria

(2022-06 - 2023-03)

• Inspected products for quality and defects
• Tested raw materials and finished products
• Monitored production processes
• Maintained quality control documentation
• Ensured compliance with safety and company standards
• Reported quality issues and recommended improvements

Higher National Diploma (HND) - Environmental Biology - Temple-Gate Polytechnic, Aba, Abia State (2020 - 2022)

Health Safety & Environmental Studies (HSE Levels 1, 2 & 3) - Health Safety & Environmental Studies - CIVTECHS Institute (2021 - 2021)

National Diploma (ND) - Science Laboratory Technology / Environmental Health & Safety - Maurid Institute of Management and Technology, Akwa Ibom State (2017 - 2019)