Hassan Esther

Dynamic and results-driven customer service professional with a strong background in delivering exceptional support and driving customer satisfaction. Highly skilled in verbal and written communication, leveraging digital tools and analytics to optimize customer engagement. Proficient in collaborating across diverse teams and audiences, with fluency in English and Yoruba.

Known for proactive problem-solving and adaptability in fast-paced environments. Seeking opportunities to apply my expertise in customer service to support organizational success and enhance customer experience.

Customer Care Representative - Slimblings Jewelry

(2026)

• Responded promptly and professionally to customer inquiries, complaints, and requests through various communication channels
• Managed and maintained the company's social media accounts, ensuring timely responses to messages, comments, and customer concerns
• Conducted customer follow-ups to ensure satisfaction with products and services and to resolve outstanding issues
• Provided accurate information about products, services, promotions, and company policies
• Assisted in processing orders, inquiries, and service requests
• Monitored customer feedback and reported recurring issues to management for continuous improvement

Front Desk Officer - Liberty Hills Hotel Benin City - Benin City

(2024 - 2024)

• Welcomed guests and provided a professional first point of contact for the hotel
• Managed guest check-ins and check-outs efficiently using the hotel's reservation system
• Handled room bookings, cancellations, and modifications via phone, email, and walk in inquiries
• Responded promptly to guest requests, complaints, and inquiries, ensuring excellent customer service
• Processed payments, issued receipts, and maintained accurate billing records
• Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintained accurate guest records and updated reservation information
• Answered and directed incoming calls and correspondence appropriately
• Prepared daily reports and maintained front desk documentation

Store Manager - Kingsnazzy Global limited - Abuja

(2024 - 2024)

• Managed the receipt, storage, and issuance of construction materials, tools, and equipment to ensure smooth site operations
• Maintained accurate inventory records using manual logs and inventory management software to track material usage and stock levels
• Coordinated with procurement and site engineers to ensure timely availability of required construction materials
• Supervised loading/unloading activities and ensured proper documentation for inward and outward stock movements
• Maintained records of material issuance to different project sites and prepared consumption reports for project management

Sales Representative - November Cubes Grills and Takeout - Abuja

(2023-11 - 2023)

• Engaged with customers, providing menus and detailed information about services rendered
• Accurately taking and processing customer orders ensuring all preferences were met
• Addressing and resolving customer complaints and issues promptly and professionally
• Managing billing processes including calculating totals, process payments and issuing receipts
• Collecting and reporting customers' feedback to management

Bachelor of Science (Education) - Business Education - Ahmadu Bello University, Zaria (2020 - 2025)

Diploma - Insurance - Ahmadu Bello University, Zaria (2017 - 2019)