Hassan Esther

Customer Care Representative - Slimblings Jewelry

(2026)

Responded promptly and professionally to customer inquiries, complaints, and requests through various communication channels
Managed and maintained the company's social media accounts, ensuring timely responses to messages, comments, and customer concerns
Conducted customer follow-ups to ensure satisfaction with products and services and to resolve outstanding issues
Provided accurate information about products, services, promotions, and company policies
Assisted in processing orders, inquiries, and service requests
Monitored customer feedback and reported recurring issues to management for continuous improvement

Front Desk Officer - Liberty Hills Hotel Benin City - Benin City

(2024 - 2024)

Welcomed guests and provided a professional first point of contact for the hotel
Managed guest check-ins and check-outs efficiently using the hotel's reservation system
Handled room bookings, cancellations, and modifications via phone, email, and walk in inquiries
Responded promptly to guest requests, complaints, and inquiries, ensuring excellent customer service
Processed payments, issued receipts, and maintained accurate billing records
Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction
Maintained accurate guest records and updated reservation information
Answered and directed incoming calls and correspondence appropriately
Prepared daily reports and maintained front desk documentation

Store Manager - Kingsnazzy Global limited - Abuja

(2024 - 2024)

Managed the receipt, storage, and issuance of construction materials, tools, and equipment to ensure smooth site operations
Maintained accurate inventory records using manual logs and inventory management software to track material usage and stock levels
Coordinated with procurement and site engineers to ensure timely availability of required construction materials
Supervised loading/unloading activities and ensured proper documentation for inward and outward stock movements
Maintained records of material issuance to different project sites and prepared consumption reports for project management

Sales Representative - November Cubes Grills and Takeout - Abuja

(2023-11 - 2023)

Engaged with customers, providing menus and detailed information about services rendered
Accurately taking and processing customer orders ensuring all preferences were met
Addressing and resolving customer complaints and issues promptly and professionally
Managing billing processes including calculating totals, process payments and issuing receipts
Collecting and reporting customers' feedback to management

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