Heavenly Ikerunachi

Results-driven Customer Service and Business Development professional with experience in banking, retail, and digital commerce. Skilled in customer relationship management, business development, sales support, and operations. Adept at identifying growth opportunities, resolving customer concerns, and building lasting client relationships.

Market Developer - Kyosk Digital Solution

(2022-01 - 2024-07)

• Identified and developed new business opportunities and market growth.
• Conducted market research and built relationships with prospective clients.
• Delivered sales presentations and supported customer acquisition.

Customer Care Operations - Access Bank Plc

(2018-01 - 2022-12)

• Resolved customer inquiries and operational issues.
• Analyzed customer feedback to improve service delivery.
• Helped achieve departmental service targets.

Cashier / Customer Service Provider - Slot Systems Limited

(2016-01 - 2018-12)

• Processed customer transactions accurately.
• Handled payments, refunds and customer inquiries.

HND - Mass Communication - Federal Polytechnic Oko (2018-01 - 2020-12)

OND - Multimedia Technology - Rocana Institute of Technology (2013-01 - 2015-12)

WAEC - St. Paul's University Secondary School (2005-01 - 2011-12)