Henry Chikwado Ezeja

A highly organized and results-driven ICT and Customer Service professional with over 15 years of progressive experience in ICT operations, systems administration, and enterpriselevel customer support. Possesses strong expertise in ICT management, data analysis, web technologies, AI-enabled solutions, and digital transformation, with a consistent record of delivering reliable, secure, and efficient technology services. Demonstrates excellent stakeholder engagement, service excellence, and issue-resolution capabilities across telephone and digital channels.

Known for sound judgment, strategic thinking, and a disciplined approach to aligning technology and service delivery with organizational objectives. Adept at team coordination, vendor management, and continuous process improvement to support business growth and operational efficiency.

1. ICT support Officer Nirsal Microfinance Bank, July 2025 – Till Date, Oversee day-to-day Remote ICT support operations to Branches, including:  Core banking application support  Network and connectivity support  End-user computing and helpdesk services  Hardware, software, and peripheral management  Ensure high system uptime and rapid resolution of ICT incidents and service requests.  Manage ICT infrastructure including servers, data centers, networks, cloud services, and endpoints.  Coordinate system upgrades, patches, and preventive maintenance.  Manage relationships with ICT vendors, service providers, and consultants.  Prepare periodic reports on ICT support performance, incidents, risks, and improvement initiatives.  Maintain accurate documentation of systems, procedures, and support processes.
2. Data analyst, Credit Record Management System Officer, Nirsal Microfinance Bank, October 2024 – June 2025,  Updating Customers credit records on CRMS portal,  Data Analyzation,  Data entry and documentation,  Provides ICT-related support to various branches and affiliated colleges within the organization.
3. Head Teller / Customer Service Representative, Nirsal Microfinance Bank, Nsukka Branch, February 2021 – October 2024,  Provided customer service at the Branch and also via telephone and email, addressing inquiries and resolving issues promptly and professionally,  Performed data entry and maintained accurate documentation of records and Reports,  Supervise other tellers’ activities,  Audit the vault regularly,  Provides ICT-related support to various branches.
4. ICT Administrator, Queen of the Rosary Secondary School, Nsukka, Enugu State, September 2017 – September 2024,  Trained students in computer applications, web design, networking, and system maintenance,  Trained staff in the use of various computer applications and software packages,  Managed and maintained the student results database system,  Oversees all ICT-related operations and issues within the school.
5. Head of Customer Service Representative Team.

   Viklar Technologies

   Limited, Abuja, April 2011 – January 2013,  Oversees customer service department,  Provided customer service via telephone and email, addressing inquiries and resolving issues promptly and professionally,  Performed data entry and maintained accurate documentation of records and Reports,  Sold and installed marine navigation and communication equipment,  Troubleshoots and repairs customers' ICT equipment.

6. Secretory to the Proprietor Kabe International College, Anambra State, March 2010 – March 2011,  Handled customer inquiries through telephone and email, ensuring timely, professional resolution of issues and high customer satisfaction.  Performed data entry and maintained accurate documentation of records and Reports

2024 Post Graduate Diploma (PGD), Computer Science at Madonna University Elele.(DISTINCTION)

2014 Higher National Diploma (HND), Computer Science at Our Savior Institute of Science, Agriculture and Technology Enugu. (UPPER CREDIT)