Hephzibah David

Results-driven Customer Support and sales professional with over 5 years of experience delivering exceptional customer experiences across aviation, telecommunications, hospitality, and consumer-facing environments. Experienced in managing high-volume customer interactions, minimising escalations, enhancing retention, and building long-term customer relationships. Demonstrated proficiency with standard CRM tools with expertise supporting customers through phone, email, and social media channels.

Recognized for strong problem-solving, customer advocacy, stakeholder management, and a consistent ability to exceed service expectations. Actively seeking a fully remote role with rotating shifts in a global scaling company with opportunities for learning and career growth.

Sales Representative - Dreamport USA - Remote

(2025-01 - 2026-01)

• Responded to inbound travel inquires, assisting potential customers with products features to enable informed decision making on choices of flights, hotels and car rentals.
• Generated an average of 20 leads on a weekly basis, leveraging sound knowledge of company promos and benefits to close sales

Customer Care Representative - Globacom Telecommunication

(2023-01 - 2025-01)

• Managed a daily average of 120 inbound and outbound interactions across phone, email and digital support channels.
• Resolved customer complaints, service disruptions, billing inquiries, and account-related issues, helping improve customer satisfaction and loyalty.
• Provide personalized recommendations that strengthen customer relationships.
• Utilised Zendesk for documenting detailed records of subscribers interactions, transactions, complaints for enhanced resolutions.
• Up selling products and services and sensitizing subscribers of various subscription benefits.

Customer Service / Customer Experience Officer - Time Oak Luxury Hotels

(2021-01 - 2023-01)

• Successfully provided a warm and friendly welcome for both new and returning guests, increasing guests satisfaction.
• Consistently promoted the hotel's image by delivering high quality service for positive reviews and referrals.
• Paid keen attention to deatails, understand guests needs, prefrences, and ensuring business loyalty.

B.A - History & International Studies - University of Calabar (2016-01 - 2019-01)

Diploma in Law (2013-01 - 2015-01)