Hope Sunday

Professional Hotel Receptionist with experience in front desk operations, guest relations, and reservation management within busy hospitality environments. Skilled in operating Biodux Property Management System (PMS), handling guest check-ins/check-outs, managing reservations, and delivering exceptional customer service. Recognized for professionalism, communication skills, and ability to provide excellent guest experiences aligned with international hospitality standards.

Hotel Receptionist - Triedent suites Ltd - Parkview Astoria Hotel, ikoyi

(2022-08 - 2025)

• Managed guest arrivals and departures ensuring smooth check-in and check-out procedures
• Operated Biodux PMS for reservations, room allocation, and guest records
• Processed payments, invoices, and daily cash reconciliation
• Responded to guest requests and resolved issues professionally
• Coordinated with housekeeping and maintenance teams to maintain service standards
• Maintained high levels of guest satisfaction and positive customer relations

Hotel Receptionist - Parkview Astoria Hotel - ikoyi

(2025-12 - 2026-02)

HND - Banking and finance - Abia state polytechnic, Aba (2015 - 2019)