Hypolite Pamela

A result-oriented professional with the ability to work well both in a team environment and as well as applying own initiative. A mature team worker who is adaptable to all challenging situations, possessing good interpersonal skills, willing to learn and develop new skills with the desire to have great impact in any work environment while improving my skill set and developing the organization.

Customer Retention Executive at Multi choice Nigeria Limited (DSTV NIGERIA) (2020-01 – Present)

• Calling dstv subscribers and marketing dstv products
• Retention of DSTV subscribers by ensuring that their accounts remain active by subscribing before their due dates
• Providing excellent customer service to Dstv and Gotv subscribers
• Selling of dstv products to new and existing customers
• Listening to customers complains and helping them resolve their problems
• Encouraging dstv subscribers to upgrade from a lower package to a higher package

Customer Retention Executive (NYSC) at Multi choice Nigeria Limited (DSTV NIGERIA) (2019-01 – 2020-12)

• Calling dstv subscribers and marketing dstv products
• Retention of DSTV subscribers by ensuring that their accounts remain active by subscribing before their due dates
• Providing excellent customer service to Dstv and Gotv subscribers
• Selling of dstv products to new and existing customers
• Listening to customers complains and helping them resolve their problems
• Encouraging dstv subscribers to upgrade from a lower package to a higher package

Front Desk Secretary at Union Bank Marina Lagos (2010-01 – 2012-12)

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail

Bachelor of Science (B.sc) in Guidance and Counselling – Olabisi Onabanjo University, Ogun State Nigeria (2016-12)

Senior Secondary School Education – Penny International College, Orile Iganmu, Lagos State, Nigeria (2008-12)