I.k Isaac Kwakye

Result driven and highly organized E-Mobility Hub manager/operations lead with 3+ years experience optimising and overseeing high volume charging stations and fleet operations. Proven track record of improving operational efficiency, maintaining 99% uptime of charging infrastructure and leading multi-cross functional disciplinary teams to meet sustainable goals. Expert in optimising fleet utilization and dedicated to enhancing urban transit/mobility through safe, reliable and efficient electric vehicle solutions with a strong background in CRM management, customer service and technical support.

Assistant Operations Lead - SPIRO MOBILITY & ENERGIES - Lagos, Nigeria

(2025-07)

• Managed supervised and trained a high performing & multi disciplinary employees, boosting output by 30% from the previous year.
• Successfully managed the installation and operation of over 103 EV charging stations across Lagos state thereby optimising efficiency and battery reliability
• Successfully curbed downtime to its barest minimum by adopting a strategic plan that ensured EV stations had more than enough batteries for the fleets and riders which led to a 25% increase in customer satisfaction ratings, thereby enhancing the reliability of the EV Hub
• Led the day to day operations of the Electric Vehicle mobility company while also ensuring the functionality & success of every other department.
• Ensured periodic, routine and timely maintenance of EV charging infrastructure and also attended to all electrical issues in coordination with technicians, achieving a 40% improvement in unexpected repairs.
• Worked collaboratively with other EV mobility and energy providers so as to ensure a smooth operational process devoid of complaints.
• Minimised operational cost by 22% by assigning and managing resources and ensured efficient processes were utilized at every hub thereby maximizing operational quality
• Successfully lead several infrastructural development projects (civil & electrical) and technology deployment
• Spearheaded logistic movement of batteries to stations affected by electrical faults to mitigate downtime
• Delivered superior customer experience through assertive leadership, coaching, guidance and staff motivation at all hub centers across Nigeria
• Monitored & conducted consistent team performance review and address all disciplinary issues.
• Oversaw the deployment of fast chargers, DC chargers and solar powered chargers across commercial centers & public places in Lagos.

Lagos Hub Supervisor - SPIRO MOBILITY & ENERGIES - Lagos, Nigeria

(2024-09 - 2025-07)

• Led the day to day co-ordination of the Lagos team hub activities ensuring seamless operations while delivering outstanding customer service
• Co-ordinated and supervised a team of 120+ swap agents across different active stations in Lagos which brought about enhanced productivity
• Co-ordinated logistical routine activities ensuring all active stations had batteries for the fleets/riders
• Reduced downtime to a very minimal rate by adopting a strategy which ensured availability of fully charged batteries at all times
• Ensured all electrical issues at hub stations were timely resolved and followed up with all escalations/complaints ensuring they were all also attended to
• Liaised with energy providers/partners and ensured all EV charging stations had electricity to charge batteries
• Ensured all EV charging stations had data and units to carry out daily swap activities while also tracking activities using telematics and fleet management system.
• Implemented proper training and on-boarding for new swap agents
• Physically visited stations randomly to see to all operational activities, enforced policies and ensured compliance with health safety and operational standards
• Monitored to see that all swap agents have had swap profiles created for them
• Managed all EV/fleet charging infrastructures in the entire Lagos State hub

City Manager - PALMPAY - Benin

(2022-02 - 2024-08)

• Managed, trained and supervised sales team in Benin to execute merchant acquisition activities
• Ensured daily, weekly and monthly sales target were met by adopting appropriate strategies
• Recruited, trained and managed a team of dynamic and productive staffs to propel organisational success and accelerate business development.
• Supervised, managed and facilitated job duties to sales and acquisition team while simultaneously generating new accounts, maintaining existing ones and addressing customer concerns appropriately and satisfactorily
• Ensure daily field productivity by leading teams to various markets in Benin with the aim to conquer in terms of sales and meeting up daily and weekly quotas
• Ensured increase in revenue generation following successes in high sales volume.

Business Development Manager - PALMPAY - Lagos, Nigeria

• Managed coordinated, conducted and supervised daily field visits with the team and ensured high merchant engagement, activation and retention and also drive large scale merchant onboarding across key business clusters
• Led the acquisition, on-boarding and activation of over 300 new merchants/agents consecutively for several months which led to my promotion as city manager after being adjudged the best manager of the year
• Recruited, trained, managed and supervised staffs in alignment with company's rules, principles and policies.
• Led sales teams to various Lagos markets promoting bank products/services such as loans, POS terminals and ATM card sales in order to achieve sales targets
• Ensured acquisition of new customers and maintaining existing ones
• Compiled and presented daily, weekly and monthly reports to management
• Held full responsibility and accountability for market execution, sales and customers account handling

B.Sc - Communication & Language Arts - University Of Ibadan (2010)

National Diploma - Mass Communication - Rufus Giwa Polytechnic, Owo, Ondo State (2007)

National Diploma - Desktop publishing & Graphic Designs - Cristobi Computer Institute (2005)