Assistant Operations Lead - SPIRO MOBILITY & ENERGIES - Lagos, Nigeria
(2025-07)
- Managed supervised and trained a high performing & multi disciplinary employees, boosting output by 30% from the previous year.
- Successfully managed the installation and operation of over 103 EV charging stations across Lagos state thereby optimising efficiency and battery reliability
- Successfully curbed downtime to its barest minimum by adopting a strategic plan that ensured EV stations had more than enough batteries for the fleets and riders which led to a 25% increase in customer satisfaction ratings, thereby enhancing the reliability of the EV Hub
- Led the day to day operations of the Electric Vehicle mobility company while also ensuring the functionality & success of every other department.
- Ensured periodic, routine and timely maintenance of EV charging infrastructure and also attended to all electrical issues in coordination with technicians, achieving a 40% improvement in unexpected repairs.
- Worked collaboratively with other EV mobility and energy providers so as to ensure a smooth operational process devoid of complaints.
- Minimised operational cost by 22% by assigning and managing resources and ensured efficient processes were utilized at every hub thereby maximizing operational quality
- Successfully lead several infrastructural development projects (civil & electrical) and technology deployment
- Spearheaded logistic movement of batteries to stations affected by electrical faults to mitigate downtime
- Delivered superior customer experience through assertive leadership, coaching, guidance and staff motivation at all hub centers across Nigeria
- Monitored & conducted consistent team performance review and address all disciplinary issues.
- Oversaw the deployment of fast chargers, DC chargers and solar powered chargers across commercial centers & public places in Lagos.
Lagos Hub Supervisor - SPIRO MOBILITY & ENERGIES - Lagos, Nigeria
(2024-09 - 2025-07)
- Led the day to day co-ordination of the Lagos team hub activities ensuring seamless operations while delivering outstanding customer service
- Co-ordinated and supervised a team of 120+ swap agents across different active stations in Lagos which brought about enhanced productivity
- Co-ordinated logistical routine activities ensuring all active stations had batteries for the fleets/riders
- Reduced downtime to a very minimal rate by adopting a strategy which ensured availability of fully charged batteries at all times
- Ensured all electrical issues at hub stations were timely resolved and followed up with all escalations/complaints ensuring they were all also attended to
- Liaised with energy providers/partners and ensured all EV charging stations had electricity to charge batteries
- Ensured all EV charging stations had data and units to carry out daily swap activities while also tracking activities using telematics and fleet management system.
- Implemented proper training and on-boarding for new swap agents
- Physically visited stations randomly to see to all operational activities, enforced policies and ensured compliance with health safety and operational standards
- Monitored to see that all swap agents have had swap profiles created for them
- Managed all EV/fleet charging infrastructures in the entire Lagos State hub
City Manager - PALMPAY - Benin
(2022-02 - 2024-08)
- Managed, trained and supervised sales team in Benin to execute merchant acquisition activities
- Ensured daily, weekly and monthly sales target were met by adopting appropriate strategies
- Recruited, trained and managed a team of dynamic and productive staffs to propel organisational success and accelerate business development.
- Supervised, managed and facilitated job duties to sales and acquisition team while simultaneously generating new accounts, maintaining existing ones and addressing customer concerns appropriately and satisfactorily
- Ensure daily field productivity by leading teams to various markets in Benin with the aim to conquer in terms of sales and meeting up daily and weekly quotas
- Ensured increase in revenue generation following successes in high sales volume.
Business Development Manager - PALMPAY - Lagos, Nigeria
- Managed coordinated, conducted and supervised daily field visits with the team and ensured high merchant engagement, activation and retention and also drive large scale merchant onboarding across key business clusters
- Led the acquisition, on-boarding and activation of over 300 new merchants/agents consecutively for several months which led to my promotion as city manager after being adjudged the best manager of the year
- Recruited, trained, managed and supervised staffs in alignment with company's rules, principles and policies.
- Led sales teams to various Lagos markets promoting bank products/services such as loans, POS terminals and ATM card sales in order to achieve sales targets
- Ensured acquisition of new customers and maintaining existing ones
- Compiled and presented daily, weekly and monthly reports to management
- Held full responsibility and accountability for market execution, sales and customers account handling
