Ibeh Jeremiah

My name is Engr.Ibeh Jeremiah.A Results-driven Solar Engineer with hands-on technical knowledge of solar energy systems and a strong ability to translate technical solutions into customer-focused sales. Experienced in assessing energy needs, designing suitable solar solutions, and guiding customers from consultation to installation. Combines engineering expertise with persuasive communication and relationship-building skills to drive sales and deliver sustainable energy solutions.

May 2022 – Present -Jamde Communication Company

SOLAR SALES REPERESENTATIVE

• Assist customers with order tracking, data entry, scheduling calls and product-related questions.
• Conduct virtual consultations, educate clients on solar benefits, and manage the sales process from consultation to closing
• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries and support
• Investigate and troubleshoot issues using internal tools, logs, dashboards, and available system data.
• Process customer orders accurately
• Manage email communication by responding to customer inquiries via email, chat, and phone, ensuring timely resolution.
• Build, manage, and mentor a high-performing customer success team, participated in achieving team service goals and KPIs.
• Collaborated with team members for remote troubleshooting and fault resolution in a bid to achieve customer’s satisfaction
• Escalate complex or critical issues with clear, structured context, including reproduction steps, logs.

June 2018 – Jan 2022 -Centro Company

CUSTOMER SERVICE AGENT

• Resolved customer complaints by identifying issues and providing solutions.
• Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
• Listened to customer concerns and provided accurate responses.
• Provided detailed product and service information.

Federal University of Technology, Owerri (FUTO), Bachelor of Engineering (B.Eng.) Electrical & Electronics Engineering.