Ibidunni Okarie

Dedicated and results-driven professional with over 8 years of experience in collections/recovery operations and customer service management. Skilled in debt recovery, customer relationship management, negotiation, complaint resolution, administrative support, and customer engagement. Possesses strong communication and problem-solving abilities with a proven track record of maintaining positive client relationships, achieving recovery targets, and delivering excellent customer experiences.

Highly organized, dependable, and capable of working effectively both independently and within a team environment.

Collections/Recovery Officer - Direct Bridge Nigeria Ltd.

(2016-12)

• Managed overdue accounts and ensured timely loan repayment from clients.
• Contacted customers through calls, emails, and SMS regarding outstanding payments.
• Negotiated repayment plans and recovery strategies with customers.
• Maintained accurate records of customer interactions and payment activities.
• Reduced delinquency rates through effective follow-up and customer engagement.
• Worked closely with the legal and operations team on difficult recovery cases.
• Consistently achieved monthly recovery targets.
• Successfully recovered over 85% of assigned overdue accounts.
• Improved customer repayment compliance through professional relationship management.

Customer Care Representative - Multilinks-Telkom

(2008-06 - 2011-10)

• Responded to customer inquiries via phone, email, and walk-in support.
• Resolved customer complaints professionally and efficiently.
• Educated customers on products and services to improve satisfaction.
• Maintained detailed customer records and updated CRM systems.
• Assisted in handling escalated customer service issues.
• Collaborated with team members to achieve customer satisfaction goals.
• Recognized for excellent customer service delivery and professionalism.
• Maintained consistently high customer satisfaction ratings.

Higher National Diploma - Estate Management - Osun State College of Technology