Automated Missed Call Recovery & Growth Engine at Professional Edge (2026-02 – 2026-06)
HVAC Contractor, GoHighLevel
- Built a 12-stage custom CRM pipeline tracking every lead from missed call through to repeat purchase and loyalty VIP status, replacing a system with zero visibility into lost jobs.
- Deployed automated missed call text-back and smart tagging so every missed call received a response within 60 seconds, capturing 47 percent more leads in the first 30 days without added ad spend.
- Layered in a growth phase after core recovery launched, adding post-job pipeline stages, automated review generation, and seasonal AC and furnace reminder campaigns to turn one-time jobs into repeat and referral revenue.
- Delivered a full performance dashboard and a master reusable snapshot, giving 100 percent lead visibility and making the system redeployable for future client accounts.
24/7 AI Receptionist & Full Digital Transformation at Electrify Electric (2025-07 – 2025-12)
Electrical Contractor, GoHighLevel + Twilio
- Replaced a passive website and Facebook page with a 24/7 AI voice and chat receptionist that answers every enquiry the moment it arrives, routing emergencies to on-call staff within 60 seconds and achieving zero missed leads across nights, weekends, and holidays.
- Rebuilt the website and funnel structure with stronger CTAs, video explainers, and geo-targeted landing pages across Maryland, Virginia, and Washington DC, tripling local market coverage.
- Built a full GoHighLevel automation suite covering appointment reminders, missed call text-back, abandoned quote followup, and payment reminders, so every lead and every quote gets chased automatically.
- Took over social media management, rebuilding their Facebook presence with a clear localized offer and a consistent posting strategy, and layered in a custom reporting dashboard tracking lead flow, conversions, and response time across the six month engagement.
White-Label CRM Ecosystem & Onboarding Capacity Build at Blitz BDF (2025-03 – 2026-03)
SaaS Agency (Construction-Tech), GoHighLevel White-Label
- Built a complete white-labeled GoHighLevel CRM ecosystem for Blitz, a construction-tech SaaS agency, connecting website, funnel, CRM, automation, and social into one system branded and resold as their own CRM.
- Replaced a fragmented, manually handled onboarding process with a structured funnel and automation system, taking funnel completion from a 27 percent baseline to 100 percent and lifting lead-to-appointment conversion by 44 percent within 30 days.
- Cut new client onboarding time from 5 days down to 48 hours and tripled monthly onboarding capacity without adding a single team member, while automation cut manual admin work by 60 percent.
- Built the full email marketing, funnel, and social layer behind the CRM, automated lead nurture and webinar follow-up, appointment and intake confirmations, and a managed content calendar, all packaged to scale across a growing client base instead of being rebuilt per account.
Bilingual AI Legal Intake Agent with Urgency Scoring at Holden Solutions (2026-02 – 2026-04)
Legal Tech / Law Firm Services, GoHighLevel + Twilio + Lovable
- Designed and built Hope, a bilingual English and Spanish AI voice agent that conducts full legal intake, silently scores every caller's urgency from 1 to 10 based on their situation, and never discloses the score or offers legal advice.
- Built automated routing on top of that score: immediate live transfer and e-signature intent-to-hire documents for high urgency callers, live consultation booking for moderate urgency, and automated SMS follow-up with a callback task for lower urgency, cutting manual intake to zero.
- Built a custom branded client dashboard and pipeline inside GoHighLevel tracking every lead from first call through signed document across four automated stages, plus SSO login and app integration to remove call bridging entirely.
- Packaged the full eight-system build into a master snapshot, cutting new law firm onboarding down to 10 to 15 minutes with no added headcount required to scale.
