Ibrahim Wada

Motivated Computer Science graduate with skills in IT support, system troubleshooting, and data management. Quick learner with hands-on experience in software installation, hardware diagnostics, and database administration. Seeking an opportunity to contribute and grow in a dynamic IT environment.

IT Support Specialist at Optimum Laboratories (2023-03 – 2026-02)

• Provided technical support to end-users, troubleshooting hardware, software, and network issues.
• Installed, configured, and maintained Windows, and macOS operating systems
• Assisted with data management, including database backups, recovery, and security.
• Supported network administration, including troubleshooting internet connectivity and VPN setup.
• Responded to IT service requests via helpdesk ticketing systems and resolved issues efficiently.
• Conducted system updates, security patches, and software installations to maintain IT infrastructure.
• Created IT documentation and user guides to improve technical support processes.

IT Support Assistant (SIWES) at American University of Nigeria (2018-08 – 2018-11)

• Assisted in troubleshooting hardware and software issues for end-users, ensuring smooth IT operations.
• Installed, configured, and maintained operating systems and office applications.
• Performed routine system updates and data backup procedures.
• Diagnosed and resolved network connectivity issues, including Wi-Fi, VPN, and firewall troubleshooting.
• Documented common technical issues and created user guides for quick resolution.

Higher National Diploma (HND) in Computer Science – The Federal Polytechnic Mubi (2021 – 2023)

National Diploma (ND) in Computer Science – The Federal Polytechnic Mubi (2021)

Senior Secondary School Certificate Examination (SSCE) – Aliyu Musdafa College Yola (2017)

First School Leaving Certificate (FSLC) – Damare Primary School Yola (2011)